Harvard Business Review

APRIL 8, 2015

One typical reason is that top executives haven’t managed to clarify something even more fundamental: how much priority they place on increasing profit margins. But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Why is it that?

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

NOVEMBER 23, 2010

When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. Across Africa, many unemployed men have managed small businesses, at least once in their lives.

Books 15

Books Guidelines Banking Telecommunications 15

Harvard Business Review

JANUARY 4, 2013

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. This scorecard defined the "what." Be Consistent.

Mission Statement 19

Mission Statement Balanced Scorecard Objective Long-term 19

Harvard Business Review

DECEMBER 19, 2012

Still, a lot of companies haven't reorganized their businesses to execute, manage, and measure social care strategically with well-trained staffs. As the CMO of a global financial-services company said, "Unless you get social care right, it can drown out anything you're trying to do in social media marketing.". The playbook.

Balanced Scorecard 12

Balanced Scorecard Media McKinsey Metrics 12

Harvard Business Review

NOVEMBER 24, 2010

The most disruptive, unforeseen, and just plain awesome breakthroughs, that reimagine, reinvent, and reconceive a product, a company, a market, an industry, or perhaps even an entire economy rarely come from the single-minded pursuit of the busier and busier busywork of "business."

Short-term 17

Short-term Guidelines Mass Marketing Telecommunications 17

Harvard Business Review

NOVEMBER 23, 2010

Its the managers responsibility to lead their employees, manage performance, and provide guidance. Yes, managers often interview job candidates or identify the most talented employees as part of a talent management program. I would guess 90% of all managers believe in their ability to undertake professional interviews.

CIO 16

CIO Guidelines Telecommunications Emotional Intelligence 16

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 30, 2010

Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market. Its far more complicated when too many unknowns, or the difficulty of balancing competing priorities, pushes a decision into the realm of judgment.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

NOVEMBER 23, 2010

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Guidelines 15

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 15

Harvard Business Review

NOVEMBER 23, 2010

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Guidelines 15

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 15

Harvard Business Review

NOVEMBER 22, 2010

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NGO 15

NGO Chemicals Guidelines Telecommunications 15

Harvard Business Review

NOVEMBER 29, 2010

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Banking 17

Banking Crisis Merton Guidelines 17

Harvard Business Review

NOVEMBER 12, 2012

Yet they don't work, and their repeated application makes many managers incredibly gender fatigued and frustrated. Solution : Make gender balancing a strategic initiative, led by the CEO, framed as a lever to achieving business strategy, not as a separate initiative for already overburdened executives. Problem 1: Calling it Diversity.

Diversity 10

Diversity Balanced Scorecard P&L Committee 10

Harvard Business Review

NOVEMBER 30, 2010

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Price 15

Price Retail Comparison Telecommunications 15

Harvard Business Review

DECEMBER 10, 2015

Many of them want to share responsibility in how the hospital is managed. Take Silver Cross’s joint operating committee with RIC, which convenes on a quarterly basis to review Balanced Scorecard metrics on quality of care, patient experience, volume, and efficiency. car repair shops, hair salons, home improvement stores).

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

CO2

FEBRUARY 17, 2014

Our ability to predict the future is getting more and more difficult as the population grows, markets shift, competitors switch strategies, and systems interact. Focus Teamwork at Work Meeting Management' People won’t lose sight of the destination midway through the year. They know where they’re headed and why. Monthly Staff Meetings.

Balanced Scorecard 79

Balanced Scorecard Review Strategic Planning Real Estate 79

Strategy Driven

MARCH 7, 2014

I remarked to Sonny that I often quoted his song “The Beat Goes On” as analogous to change management, and he was pleased. However, recognition programs are a balanced scorecard that involves the scrutiny of the company and its leaders by credible outside sources. I remembered that we drank champagne in a pewter cup.

Balanced Scorecard 68

Balanced Scorecard Budgeting Learning-by-Doing Risk Management 68

Harvard Business Review

JANUARY 4, 2017

I’ve recently been thinking about this with regard to how leaders can be more strategic, able to effectively execute the core of their business while remaining open to trends in the market and adapting to meet them. I’ve begun to view this as the ability to hold two specific traits in balance: consistency and agility.

Agility 16

Agility Balanced Scorecard COO CFO 16

Harvard Business Review

NOVEMBER 8, 2017

Town hall meetings are organized, employees are told to change their behavior, balanced scorecards are reformulated, and budgets are set aside to support initiatives that fit the new strategy. “We want to be the number one or number two in all the markets in which we operate” is one of those.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

DECEMBER 23, 2014

.” We need better, more specific data – not just aggregate statistics on whether companies have any women in management, or a certain percentage of female employees. Such broad datasets obscure the important question of how many companies manage to balance their senior leadership teams, and by how much.

Company 13

Company Balanced Scorecard Report Metrics 13

Harvard Business Review

NOVEMBER 23, 2010

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Airlines 16

Airlines Report Guidelines Discount 16