Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
The timeline showed five improvement initiatives matching the eras of five presidents: Quality Action Teams (1992-1995), Total Cycle Time (1995-2000), Perfect Order (2000-2003), Grainger Performance System (Balanced Scorecard and Six Sigma) (2004-2007), and Lean (2008). What have you done (or think can be done) to avoid the hype cycle?
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