Remove Benchmarking Remove CFO Remove Present Value Remove ROI
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How CMOs Can Get CFOs on Their Side

Harvard Business Review

Marketing is in the midst of an ROI revolution. ’” To reverse this perception and to get greater bang for marketing’s buck, we believe that CMOs must become true collaborators with CFOs and adopt a marketing ROI approach that’s driven by analytics. The opportunity is enormous.

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The Most Common Reasons Customer Experience Programs Fail

Harvard Business Review

When it comes time to set key performance indicators (KPIs) for the program, be sure to match them up against input from both your CMO and your CFO. Customer Lifetime Value : This is the net present value of all future customer revenues with account for attrition and your discount rate.