Goldilocks, The Three Bears, And Effective Goal Setting
Terry Starbucker
FEBRUARY 13, 2011
I started as a CPA back in 1982, and was always pretty handy around a spreadsheet (even when they were just 12-column green pads). This was a goal typically tied to an operating metric, like the Net Promoter Score, or the company’s “fault rate&# (i.e.
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