Coaching Tip

JANUARY 5, 2013

The goodwill and more passionate relationship generated within the community translates into a far higher demand for our products and services, into more love and loyalty for our brand, and so into major contributions to the bottom line. This creates a virtuous cycle through which everyone is enriched.

Short-term 106

Short-term Bottom-up Loyalty Morale 106

N2Growth Blog

JANUARY 10, 2011

They are the ones who have earned the trust, loyalty and respect of their co-workers. Bottom line…the way you identify leaders is not through psychological profiling or some miraculous transformative process. We must slow down the technology speed and its consequences. They are the ones innovating and breaking-down barriers.

Leadership 419

Leadership Blog Consultative Brand 419

N2Growth Blog

JANUARY 3, 2011

Quite to the contrary; there are few things that require as much fluidity as effectively growing revenue, increasing profit and driving brand equity. They don’t sit idly by and watch the business lose market share, suffer margin erosion, see their competitive value propositions vaporize, or watch their brand go into decline.

Restructuring 305

Restructuring Blog CEO Brand 305

N2Growth Blog

DECEMBER 2, 2010

While many people immediately conjure-up an image of the ever so tough, bombastic extrovert without an ounce of compassion as the picture of what constitutes a real leader, nothing could be further from the truth. Leaders who show compassion are respected, trusted, and enjoy the loyalty of those they lead. Starting to get my drift?

Blog 419

Blog Leadership Brand Reputation 419

Strategy Driven

FEBRUARY 23, 2017

Essentially, it’s because personal ads help to develop brand loyalty and make the customer feel like the company cares. Behind this new wave of customization is a whole raft of digital technologies that are allowing it to happen. Of course, collecting data is nothing without the right interface to back it up.

Marketing 77

Marketing Content Webinar eBook 77

N2Growth Blog

OCTOBER 20, 2010

Bottom line…unproven leaders come with a high risk premium. Self-Serving Nature : If a leader doesn’t understand the concept of “service above self&# they will not engender the trust, confidence, and loyalty of those they lead. Bottom line – leaders who build a static business doom themselves to failure.

Blog 420

Blog Meyer Short-term Learning-by-Doing 420

N2Growth Blog

NOVEMBER 29, 2010

I believe that it can actually be both, but that decision lies solely with the employer, and is not really up to the employee no matter how much they might feel it is. The structures of corporate bonuses are as varied as there are numbers of entities. Happy Holidays. I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.

Blog 382

Blog Metrics Brand CEO 382

Harvard Business Review

MARCH 21, 2018

If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. And these days, it could also mean that you’re giving up something priceless: your relevance. /Getty Images. Most companies today are guided by these four facets of engagement.

Loyalty 14

Loyalty Marketing Maslow Apparel 14

Skip Prichard

JUNE 1, 2020

82% of employees worldwide are not engaged, which impacts the bottom line. If you’re willing to make these investments, you’ll be rewarded on the back end in dividends of engagement, commitment, and loyalty. Technology has connected more people in more places at more times than ever before. John Steinbeck. Communication.

Leadership 109

Leadership Open-book Learning-by-Doing Quality 109

Harvard Business Review

NOVEMBER 1, 2016

What drives their loyalty? CQ tries to assess what draws customers to certain brands, like REI, Wegmans, Dove, and Marriott. CQ tries to assess what draws customers to certain brands, like REI, Wegmans, Dove, and Marriott. And the results of that reciprocity are evident in the CQ data and the bottom line.

Brand 8

Brand Reis Loyalty Bottom-up 8

Harvard Business Review

JUNE 20, 2013

But can reverse innovation be relevant in the world of high-technology? The very definition of "high-technology" hints at something typically reserved for the developed world. However, the story of Capillary Technologies portends a global shift of technology "trickling up" in the opposite direction.

Technology 11

Technology Innovation CRM Retail 11

Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 103

Tips Customer Loyalty Price Loyalty 103

Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 86

Tips Customer Loyalty Price Loyalty 86

Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 84

Tips Customer Loyalty Price Loyalty 84

Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 80

Tips Customer Loyalty Price Loyalty 80

Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 77

Tips Customer Loyalty Price Loyalty 77

Strategy Driven

APRIL 5, 2024

This frees up your staff to focus on providing exceptional service and enhances the customer experience with convenient, 24/7 online booking options. Reduce Operating Costs Every dollar saved in operating costs directly enhances your bottom line.

Tips 77

Tips Customer Loyalty Price Loyalty 77

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Recognize the importance of customer service to the bottom line.

Company 69

Company P&L Bottom-up Advertising 69

Harvard Business Review

DECEMBER 14, 2011

Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. Instead programs that offer the most stability, as reported by 75 percent of respondents, are those that communicate brand mission and provide career development opportunities.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

MARCH 7, 2014

With a technology focus, you might manage to launch a successful breakthrough, but your success will be short-lived because sustaining a technological advantage today is so difficult. The bottom line: if your growth plan is not grounded in your brand identity, it will likely disappoint in delivering the results you seek.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

JULY 3, 2015

The idea of “co-creating” with customers has been circulating for years, but until recently few companies effectively exploited its power or understood its contribution to the bottom line. It starts by understanding customers’ affinity with the brands. Transactors : These customers have no loyalty to your brand.

CRM 8

CRM Brand Business Model Intangible Assets 8

CO2

JUNE 29, 2010

Followers were expected to keep their heads down, put in an honest days work, and only spoke up when asked. And there are other people who are great at following orders but cause teams to fail because of their reluctance to step up into leadership roles. Followers Get Things Done Better followership often begets better leadership.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

NOVEMBER 8, 2010

If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top. Actually, scratch that “up-and-coming” part – social media is already here. Sure, it may sound intimidating, but don’t give up yet. Far from it, actually. And that’s just for starters.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

MARCH 19, 2014

The bottom line: Causality can matter tremendously. And efforts to gain better insight on the cause of a correlation can drive up the confidence level of taking action. But there’s little cost if the inspection turns up nothing amiss. Decision making Information & technology'

Insurance 14

Insurance Information Technology Loyalty Bottom-up 14

Harvard Business Review

JANUARY 7, 2013

1 billion price tag paid by Facebook for Instagram, whose primary asset is not technology, but the best photo sharing UX in the business (and some of the best UX talent as well). The recognition of UX's importance seems to be slowly sinking into corporate culture the way "brand" did a decade ago. Just look at the. $1

Strategy 10

Strategy Six Sigma Engineering Bottom-up 10

N2Growth Blog

JUNE 17, 2010

Foster “Courage is being scared to death, but saddling up anyway.&# - John Wayne “The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress.

Definition 370

Definition Blog Leadership Covey 370

Harvard Business Review

JULY 6, 2011

If you want loyalty, you need engagement. You know what really builds marketing synergies, and drives brand equity? You can't buy my "engagement" for a few bucks, you certainly can't have my "loyalty" (because though I might be a mutt, I'm not a pet). Who smoothly said something like: "Duuudes. Social media!! In political terms?

Marketing 15

Marketing Loyalty Decentralization Credit Rating 15

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. Hoping to alleviate their concerns, this article also provides concrete examples of how sustainability benefits the bottom line. Building Customer Loyalty. Some 62.4%

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

AUGUST 5, 2014

While our competitors catch up, we have to get into the mindset of already moving onto the next thing. They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

APRIL 18, 2013

They are also responsible for 56% higher customer loyalty scores and correlated with 44% higher retention rates, leading to great gains in productivity over the long run. You don''t need to be a social enterprise or a triple-bottom-line firm, but joining the 30,000+ ethical and sustainable brands in U.S.

Cooper 8

Cooper Customer Loyalty Storytelling Career 8

N2Growth Blog

JANUARY 18, 2011

Bottom line: serving oneself just doesn’t work for anyone! We are only as good as the people who surround us, and it’s up to us to set the climate. What made this presentation so powerful was it was more than just an act put on for the benefit of the attendees, it was completely authentic and the audience knew it.

Leadership 420

Leadership CEO Blog Learning-by-Doing 420

Strategy Driven

JANUARY 20, 2016

Develop and evolve your company’s product brands through your customer’s eyes. Continuously improve your company’s products and technologies by focusing on the few truly strategic core platforms. Your customers in turn see your company’s commitment to innovation which results in excitement, loyalty and of course repeat sales.

Emotional Intelligence 50

Emotional Intelligence Leadership Class Innovation 50

Harvard Business Review

APRIL 7, 2011

The arguments in favor of these efforts have been solid: commercial markets are saturated with adequate offerings, consumers are more aware of alternatives and more discerning in their choices, and innovative design is an effective way to differentiate and communicate a brand. Their vision of design as a purely third-party service is doomed.

Innovation 15

Innovation Consultative Brand Magazine 15

Harvard Business Review

MARCH 26, 2015

The CMO has historically focused on driving growth and brand engagement; the CRO has typically focused on safeguarding the bottom line and minimizing unwanted exposure. The ability to offer financing gave the technology vendor a point of differentiation that helped it beat its revenue projection for the year.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

NOVEMBER 27, 2013

Combine these three, and you have a future in which companies offer customers fine-grained control over their manufacturing output, and earn loyalty and competitive advantage in return. How do you build customer preference into a product line, but maintain brand consistency? In the physical world, we have some catching up to do.

Offshoring 8

Offshoring Products Productivity Competitive Advantage 8

N2Growth Blog

NOVEMBER 4, 2010

I have watched companies spend tremendous amounts of money, time and energy debating logos, taglines, color pallets, font styles, ad campaigns, positioning strategies, marketing messages, brand promises, etc., Those of you familiar with this blog know that I’m generally a strong marketing advocate.

Blog 303

Blog Marketing Succession Brand 303