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Red Flags at Work: Recognizing Problems and Delivering the Bad News

Leading Blog

Project management, encompassing issues that crop up during planning and issues that show up during execution, is another area that may require your overview and handling. Most people are not good at handling disagreements or conflict situations, especially if they end up on the losing side. They will personalize the conflict.

Bottom-up 350
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SOFTEN-ing Improves Your Zen but Does NOT Diminish Your Authority

Leading Blog

In high-stress interactions, our walls go up, and our armor comes on and were ready to protect ourselves in any way we can. Our bodies tense up, and were on the defensive. Opening ourselves up to listen and acknowledge the other person or group during a stressful moment, helps those coming to you feel that they can trust you.

Stress 304
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What Can Leaders Learn from Elite Athletes About High-Level Performance?

Leading Blog

The problem is that most business executives, even high-performing ones, dont recognize the value of mental state like elite athletes do, so they dont develop skills and habits to get to that state consistently and effortlessly. The bottom line: exercise is an important practice for effective leadership.

Rogers 304
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. It’s generals that craft military tactics, so it must be your executives that develop a business strategy. This in turn will benefit your bottom line.

Strategy 267
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. It’s generals that craft military tactics, so it must be your executives that develop a business strategy. This in turn will benefit your bottom line.

Strategy 267
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First Look: Leadership Books for July 2020

Leading Blog

Featuring commentary from the leaders themselves describing how they handled each situation, it helps managers better understand not just what emotional intelligence is, or how to measure it, or how it is linked to bottom-line results: it also shows how real leaders used their emotional intelligence to deal with real situations.

Books 455
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Building Trust: A Leadership Imperative

Lead Change Blog

And the bottom line is that trust is anything but soft. Technology, social media, and the digital economy have resulted in trust incidents becoming increasingly visible to the general public. Customer satisfaction occurs when a companies products and services live up to brand promise thereby improving reputational value and trust.