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And the bottom line is that trust is anything but soft. Customer satisfaction occurs when a companies products and services live up to brand promise thereby improving reputational value and trust. Customers are willing to speak up, organize, and boycott when their expectations aren’t met. What is trust?
Posted in Leadership Development In recent years, eco-savvy consumers have driven up the demand for sustainably sourced products and services. Business leaders looking to secure the most reputable triple bottom line performance ratings need skilled sustainability leaders.
Yet the cost of poor hiring is considerable, not just in terms of hiring unsuitable candidates (time, money, reputation, impact on colleagues) but also in terms of the damage poor hiring processes can have on your organization. How well does your company communicate and live up to its employee value proposition to its existing employees?
Managers seem to think they do, but hard research data makes it clear: Employees experience greater stress, and that affects the company’s bottom line. Despite its reputation, all stress is not bad. Here are three actions you can take to reduce killer stress, increase challenge stress and boost your company’s bottom line. .
Our unit was experiencing its first inspection by a Sargeant Major whose reputation definitely preceded him…It took him all of about 3 seconds ask “who the * is in charge around here?&# I think you summed it up well by stating that: "…the best leaders are creating leaders…" – Indeed.
Of course, part of that entailed reestablishing the company’s reputation for cutting-edge technology. In 2022, he upped the ante, investing $10 billion in OpenAI to acquire just short of a majority stake. Innovation powerhouses don’t leave innovation up to chance. From top to bottom, everyone was expected to get on board.
The achievement of current goals and objectives free up the time & create the resources to move on to bigger and better things…Trying to do too many things at once will impede progress, dilute effort & energy, add to chaos and lead to burn-out. Bottom line…success equals focus. I Think Not.
They were the born leaders we all grew up with. I meant this post to be more of a thinking exercise than a choosing-up sides and fighting till the bitter end drill. They were your class presidents, team captains, club leaders, and the people who held virtually all the available leadership positions you can imagine early in life.
Tenure Kills Brands : As an organization expands and continues to promote mediocre talent up through the ranks, you’ll notice that growth will eventually slow, quality and customer service suffer, and eventually these negative attributes will be reflected in declining brand equity.
It’s also important to understand that a toxic culture cannot exist if toxic people are not allowed to take up residence. Bottom line - toxic individuals kill productivity, and if allowed to run unchecked can have a much broader and deeper impact on an organization than one might think. I Think Not.
Bottom line…if you have high employee turnover (see “ Cutting Employee Churn “), a fractured corporate culture, a lack of leadership development and mentoring programs, regressive compensation programs, and a lack of C-level focus on talent then talent cannot be your biggest asset. I Think Not.
As I’ve said many times before, things don’t always have to boil down to either/or types of decisions – not everything must end-up on the altar of sacrificial decisioning. Bottom line…check your motivations. With the proper perspective and focus it is quite possible to be both efficient and effective. Effective (N2Growth) [.]
Lost Ancillary Revenue : On average, a single account is good for a 30 -40% cross-sell and up-sell revenue increase over time as new products, services, joint ventures etc. Over a 10 year period of time, assuming only 2 annual referrals, without any cross-sell or up-sell value being added-in, you just lost another $200,000 dollars.
As the old saying goes “you only get one chance to make a first impression,&# and often times it is the perception of appearance that determines whether or not you are even afforded the opportunity to get up to bat. The truth is most people when first meeting someone will quickly attempt to size them up.
While many people immediately conjure-up an image of the ever so tough, bombastic extrovert without an ounce of compassion as the picture of what constitutes a real leader, nothing could be further from the truth. It’s as if such an act would tarnish their reputation forever by making them appear weak. Starting to get my drift?
That said, I have little use for social networking junkies who collect friends/followers/contacts just for the sake of watching the numbers go up, while adding little or no value to their network. We have all been the victim of somebody's saved up tweets-all blasting out at one time. And then the cynic in me emerges.
How many times have you put up with, or overlooked certain weaknesses in people because of their considerable strengths in other areas? The sad thing is they don’t just exist on the golf course… My bottom line is this…real leaders don’t accept mediocrity - they constantly seek improvement. Know the type?
No is not all it’s cracked-up to be…Still don’t believe me? It means your vision is not understood, your team is not aligned and your talent is not performing up to par. Bottom line…Yes is not a sign of weakness – it’s a sign of intelligent leadership.
Bottom line…the way you identify leaders is not through psychological profiling or some miraculous transformative process. They're the ones on behalf of the team who step up and do a faceplant with an oncoming tomato. You bring up some great points about leadership and responsibility. angelabisignano Good post Mike!
When you’re the CEO or senior leader, bottom-line results matter. But for most of us, that intuitively […] When you’re the CEO or senior leader, bottom-line results matter. But for most of us, that intuitively […] When you’re the CEO or senior leader, bottom-line results matter. What does the data say?
If your skills are more focused in other areas of leadership, here are some tips that can help you increase your influence in every direction—up, down and across. They understand every level of their organization, top to bottom. Develop a solid reputation. Understand your organization. Create opportunity for growth.
Bottom line…I’m in awe of those who have mastered the art of brevity, and after looking back at this post I must admit that I still have some work to do… Share and Enjoy: View Comments Anand Very nice article to mention about the brevity – Don't beat around the bush, come to the point. I Think Not.
When my colleagues and I set out to make culture clear so leaders could become more intentional about developing and maintaining a healthy culture, we came up with the following simple definition: Culture is the predominant attitudes, language and behavior of the organization. . Culture is a vague concept to most leaders.
Bottom-Line… [link] Dr Sarah Morris Great post! Ramzi I think arrogance is a sign of lack of self esteem. Often I find my executive coaching clients shy away from confidence because they fear that it equates to arrogance – and, understandably, don't want to be seen in that way! I Think Not.
Bottom line…Don’t manipulate for personal gain, rather facilitate for mutual benefit. It's sad that many potential leaders look past this and end up frustrated when they can't get people to act, little do they know they haven't developed trust. Thanks for stopping by David. link] Charles Hey Mike, you hit it right on.
Bottom line…unproven leaders come with a high risk premium. Bottom line – leaders who build a static business doom themselves to failure. Someone who has consistently experienced success in leadership roles has a much better chance of success than someone who has not. I Think Not.
With the increase in people using online resources, social media, and reviews, one bad review can have a huge impact on a business’s success or reputation. Here are some basic facts about online reputation management to help you understand what it is and how it works. Who is it for? You may then require assistance.
The answer is that you’ll have reached the point where your interactions with others consistently use the following 10 principles: Speak not with a forked tongue : In most cases people just won’t open up those they don’t trust. While you can attempt to demand trust it rarely works. If your expertise, empathy, clarity, etc.
From my perspective, the issues surrounding conflict resolution can be best summed-up in three words…&# Deal With It. &# While you can try and avoid conflict (bad idea), you cannot escape conflict…The fact of the matter is that conflict in the workplace is unavoidable.
Bottom line…Just because a business has a particular advantage doesn’t mean that it can disregard sound business logic. Thanks again for the comment Mark. I Think Not. Whos Reading N2growth Twitter Updates mikemyatt: Poor work requries a lot of explanation beca. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.
The bottom line in regard to today’s thoughts on business modeling can be summed up in the following three points: 1.) if you cannot define your business model, then you likely don’t have one. if you don’t have one, create one, and; 3.) I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.
The bottom line is that I really like him, I just wished he had more new material to share. Leaders get too caught up in trivial things and don’t pay enough attention to leadership development. Up next was Calos Brito, CEO of Anheuser-Busch InBev. Why does this prove so difficult for today’s leaders?
My advice to you is not to let your business get caught up in embracing random ideas – at least not without some initial analysis being conducted to determine the likelihood of success. Contingency : Nothing is without risk, and when you think something is without risk, that is when you’re most likely to end-up in trouble.
The consequences of this approach are far-reaching, impacting not only the bottom line but also the organization's overall health and growth trajectory. Downsizing, salary cuts, and underinvestment in employee development can decrease morale, productivity, and overall company performance, ultimately impacting the bottom line.
When a team is no longer functioning, it hurts the bottom line, the reputation of the company, and it can cripple a business. Even teams that have been established for a while can end up back at this stage for numerous reasons, such as new team members, new goals or tasks, or a change of leadership.
You should know from the outset that I fundamentally disagree with the concept of CEO term limits, and quite frankly I cannot really come up with a valid reason for supporting such a regressive concept. Then follow-up your great hiring decision by providing the CEO with the tools and resources necessary to get the job done.
Bottom line…While I can appreciate eloquent and detailed word pictures, they are not always needed. In fact, look no further than the current business innovations to seek validation for my assertions. I Think Not. Whos Reading N2growth Twitter Updates mikemyatt: Poor work requries a lot of explanation beca.
Compared to business units with engagement/connection scores in the bottom 25 percent, business units in the top 25 percent had 48 percent fewer safety accidents. Connection Reduces Reputational Risk. Connection Reduces Liability Risk. to under-report pollution. You May Also Enjoy: 3 Ways to Reduce the Risk of Managerial Failure.
But far more important than heroic reputations are the values these captains of industry personified and instilled within their organizations. Corporate America has had no shortage of heroes: Kellogg, Hewlett, Disney, Packard, Kroc, Watson, Ash and Iacocca. The younger workforce presents challenges as well.
I believe that it can actually be both, but that decision lies solely with the employer, and is not really up to the employee no matter how much they might feel it is. Is a year-end bonus a right of entitlement or a privilege to be earned? The structures of corporate bonuses are as varied as there are numbers of entities. Happy Holidays.
If conflict does flare up, you will likely minimize its severity by dealing with it quickly. Bottom line…If you can’t avoid the crazies there is still hope…I sincerely believe productive working relationships can be formed with even the most difficult people where there is a sincere desire/need to do so. I Think Not.
If you’re still asking these questions WAKE-UP – get your head out of the sand, and stop broadcasting your ignorance. The best way is to start off on the right foot by not tainting your brand or reputation. Can you generate an increase in revenue and brand equity with social media?
Bottom line – If you’re a leader then you need to watch this interview. Thanks for stopping by Scott. I Think Not. Whos Reading N2growth Twitter Updates mikemyatt: Poor work requries a lot of explanation beca. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio. mikemyatt: RT @janemyatt Their sacrifice.
The bottom line is this…Bleeding is not a healthy thing. Current or anticipated changes in market conditions that will adversely impact your business model. Obsolescence of intellectual property, products, services, solutions, or competitive value propositions. I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.
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