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First Look: Leadership Books for July 2020

Leading Blog

Featuring commentary from the leaders themselves describing how they handled each situation, it helps managers better understand not just what emotional intelligence is, or how to measure it, or how it is linked to bottom-line results: it also shows how real leaders used their emotional intelligence to deal with real situations.

Books 417
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Building Trust: A Leadership Imperative

Lead Change Blog

And the bottom line is that trust is anything but soft. Technology, social media, and the digital economy have resulted in trust incidents becoming increasingly visible to the general public. Customer satisfaction occurs when a companies products and services live up to brand promise thereby improving reputational value and trust.

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Dinosaurs, Big Consulting Firms and Disruptive Innovation

N2Growth Blog

And if those dominant companies fail to adopt new technology or improved business models, and continue to pursue strategies that perpetuate what has historically helped them succeed, they may find their once profitable business declining. GLOBAL CONSULTING & DISRUPTIVE INNOVATION.

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Steve Jobs vs. Herb Kelleher – Hero Worship vs. Servant Leadership

Modern Servant Leader

Top Row: Steve Jobs, Herb Kelleher; Bottom Row: Steve Wozniak, Tim Cook, Colleen Barrett, Gary Kelly. He was – if you refer to technology and innovation. In Jobs case, I’d suggest this was creativity, innovation and technology. Builds up the organization: Servant leaders place the success of the organization, first.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Invest in Technology.

Airlines 263
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Fueling Innovation: How Microsoft Finally Got It Right

Leading Blog

Of course, part of that entailed reestablishing the company’s reputation for cutting-edge technology. In 2022, he upped the ante, investing $10 billion in OpenAI to acquire just short of a majority stake. Innovation powerhouses don’t leave innovation up to chance. From top to bottom, everyone was expected to get on board.

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How GenX Affects Your Business

Women on Business

Now I applaud the store for the use of technology to create a more accurate account of inventory, but to run a business you actually have to talk to your customers! He did all this barely looking up from his IPAD. The bottom line is that technology should assist the sale, not create it. What wasn’t great?