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The breadth and variety of BPM tools has never been greater, yet the increasing availability of tools has not increased the success of BPM projects. The biggest barrier to BPM success is so often human related. So your BPM efforts should start with one relatively easy and well-defined problem that you need to address.
Organizations deploy automation technologies as the primary resource in their Business Process Management. Gone are the days were BPO meant Business Process Outsourcing, with Robotic Process Automation technology fueling new millennium enterprises, BPO has taken on a new meaning, Business Process Optimization.
Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) This approach addresses the many shortcomings of our previous initiatives.". And "What can we do now to ensure we don't repeat the mistakes of the past?"
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