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Understanding the Evolving Roles of Chief Marketing and Chief Digital Officers In today’s interconnected marketplace, the role of the CMO extends far beyond traditional advertising and brandmanagement. The intersection of the CMO and CDO roles represents a critical nexus where technology meets customer engagement.
It’s not just about stretching their expertise over a broad array of responsibilities; today’s CMOs are expected to be fluent in the complexities of technology and its rapid advancements. Furthermore, expertise in advanced analytics, machine learning, and artificial intelligence technologies is becoming a prerequisite.
Have you figured out how to apply the laws of scarcity to brandmanagement? While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brandmanagement that is all too often overlooked as a success metric. If not, then this post is for you.
The evolution of new technologies and the COVID-19 pandemic have greatly influenced consumer habits worldwide, consumers are becoming more demanding, and companies are working on efficiencies to offset the negative impact of inflation on their P&Ls. Physical skills are steadily declining as automation technologies become more advanced.
At N2Growth, we specialize in helping organizations place CXOs that can unlock the full potential of technology, offering expertise in leadership hiring, development, and retention that enables them to extract valuable insights from customer data and stay ahead of shifting customer needs. But it’s not just about technical skills.
I am not suggesting restructuring the entire brandmanagement system. I am making the case for CMOs and CEOs to recognize the necessity of their own direct and passionate involvement as chief brand custodians. This top management ethic is essential to brand resilience.
The preceding description paints the perfect illustration of why branding is one of my favorite topics…It is complex. Unless you are a very large enterprise it is unlikely that you have the time, money, staffing, or external professional relationships to execute a brandmanagement strategy such as the one outlined above.
Commitment - While technology is a natural accelerant helping to catalyze new opportunities and extend relationships, creating trust and influence will still take time. Let me say this as clearly as I can…a ready, fire, aim approach will rarely find the target.
The Evolving Role of the CMO Previously, a Chief Marketing Officer’s or CMO role mainly involved traditional marketing activities like brandmanagement, public relations, and market research. However, recent technological advancements and industry shifts have expanded and evolved this role significantly.
Today’s economy screams for change in the process of branding. I’m not suggesting restructuring the entire brandmanagement system. I’m advocating that CMOs and CEOs recognize the necessity of their own direct and passionate involvement as chief brand custodians. This is the mindset essential to brand resilience.
His research currently focuses on marketing strategy, brand equity and brandmanagement issues. His published papers on brand extensions, consumers use of brand and other signals as well as international consumer behavior in a […].
The business world constantly evolves, so marketers must stay current on new trends and technologies. You’ll study various marketing topics like consumer behavior, marketing analytics, and brandmanagement. It provides you with the advanced business skills and leadership knowledge you need to succeed in this growing field.
Pay-at-the-pump technology, now commonplace, makes the transaction quick and easy. Three of the participants happened to be brandmanagers from Mobil. The only thing I might concentrate on is a bug stain as I try to clean the windshield. And, oh yeah - the price of gas. Their problem? You guessed it: drive-away customers.
Have you ever wondered how celebrities or big brandsmanage their presence on the internet? Online reputation management helps those with larger public profiles to maintain a good online presence and representation in an age where everyone and anyone can use the internet to give their opinions.
billion , entrepreneurial companies with technology at their core have disrupted entire industries and threatened or eliminated incumbents. A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation.
Jobs was determined to bring the technology to market and anyone who stood in his way would not have a place at Apple. Do you think Steve Jobs sat in his bed wrestling with the idea, the hope, that we could secure ‘buy in’ for the Iphone? Absolutely not. To read Mark Stevens’ full biography, click here.
Consumer packaged goods manufacturers are monitoring social media to get real-time information on their customers' perceptions and share it with brandmanagers. Business model innovation — often enabled by new technology platforms — isn't new. Embrace Industry Disruption. Knit Your Network Together.
Guest Post: By Debbie Laskey There is no denying that social media has changed how brands communicate. All aspects of business have been affected from technology to human resources to marketing. Even more important, all employees have become their own personal brands – some even major influencers – with their own fans and followers.
That's because information technology — not just the Internet, but also mobile devices, " big data " for intensive data-crunching, and other computer hardware and software — will render even some of today's most proficient business processes obsolete by the end of the decade. I see three big opportunities: 1.
The big new thing in social technology is the ability to do something really old: talk to people face-to-face in real time. As more is communicated, more emotions shared, more passions pursued in this much more vivid medium, we're likely to see stronger bonds between brands, consumers, networks and causes. Avoid anonymity.
But in the era of Big Data and decision-making at the desktop, it's vexing to think that any company with significant technology investments would allow the all-too-human traits of ownership debates and subjective opinion to override robust data analysis. But optimizing the use of these and other technologies remains a challenge.
For example, brandmanagers and advertising agencies alike increasingly make sentiment analysis part of how they assess public perceptions. Customers Decision making Information & technology' So which 20% of external tweets, posts and presences account for 80% of sentimental shifts? Are You Ready for a Chief Data Officer?
Further, in some industries customers lack technological sophistication to know what is or is not feasible, limiting the usefulness of their guidance. Lafley himself hit on one of these kinds of insights when he was a young brandmanager at P&G. In these circumstances it is tempting to rely on intuition.
I had just finished a talk at a leading technology company when an engineer approached me. “I I liked your ideas about personal branding, and I can see how they’d work,” he told me. BrandingManaging yourself Networking' But most of them aren’t for me — I’m an introvert. Is there anything I can do?”
The Obama campaign's techniques, tools and technologies deserve detailed and dedicated attention from every organization that takes data-driven decisions seriously. There's not a brandmanager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's.
They feel empowered to ask and answer their own questions in a variety of social forums on any topic — from beauty to health to home improvement to technology to science. The author offers five lessons for brands who want to tap into this era of influencers and make authentic connections with Gen Z.
The tools will vary depending on the size of your organization, the degree that brandmanagement is embodied in the decisions you make, and the number of people actually involved in the development of communications. At a minimum, you should have brand standards that give "rules to create by" for your creative team.
Chevron used a global brand team formed with top-level operating people representing country and product silos charged to sponsor a process that would lead to a coherent brand portfolio and brandmanagement system. In fact team building can be the primary objective.
They ask themselves big, searching questions like: "What new trends and technologies could possibly undercut our current business?" "Are But they are constantly scanning the horizon for big enough market insights ; for that next game-changing idea; for the trend that will upset current market conditions and create opportunity.
The idea for that blockbuster originated with a brandmanager in Korea and was initially met with internal resistance from headquarters because the company had little expertise in the required electronics technology.
Other start-ups develop a core technology that has myriad possible uses and they’re not quite sure which will be most appealing, so they plan to just put it out on the market and let customers decide. Approaches like these overlook the importance of brand strategy as the foundation for a successful launch.
Think of an enterprise Netflix, Amazon, or Spotify for marketers; the same technology enhancing customer choice now empowers managerial decision. That makes simple and engaging user experience design for management key. These insights will be immensely useful for top management.
Over the next two years, this change in how sales people interact with customers will redefine what the product content will be, how the sales staff will use a new CRM platform to record visits online, and how new insights will be derived from these interactions across sales, marketing, and brandmanagement — ultimately driving decisions.
Technology facilitates greater transparency and visibility throughout enterprise ecosystems. To wit, would any serious brandmanager run a marketing campaign today without a capability for incorporating social media analytics? Real-time situational awareness dramatically increases.
How do some brandsmanage to resonate so strongly with the public that they seem to get woven into the fibers of culture? Great brands like Zumba constantly scan the cultural environment for signs of meaningful, long-lasting change that might affect them.
” A growing body of neuroscience research has begun to reveal the exact ways in which information age technologies cut against the natural grain of the human mind. We once asked a global technology firm’s leadership to try a “stone age” solution as they conferred on how to implement a newly hatched strategy.
While marketing has evolved since the proliferation of the Internet, in the echoverse, a diverse network of human and nonhuman actors — consumers, brands, AI agents, and more — continuously interact, influence, and reshape messages across digital platforms.
Increasingly, using apps such as ChatGPT or Perplexity, or search portals such as Google’s Search Generative Experience (now AI Overviews) or Bing’s Copilot, customers will learn about products and brands through natural-language outputs.
But investing in an internal communications strategy that leverages mobile app technology can play an integral role in reaching employees, connecting strategy with operations and helping companies thrive, according to new research by Staffbase. Reach and relevance have become the greatest weaknesses of internal communications.
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