How IBM, Intuit, and Rich Products Became More Customer-Centric
Harvard Business Review
JUNE 17, 2015
Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. The Future of Operations. But as Intuit grew, informality and entrepreneurship began to morph into procedure and bureaucracy. Insight Center. Sponsored by GE Corporate.
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