Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. economy spent one trillion dollars fixing and treating the so-called Y2K Bug, which we now know was a manufactured “crisis” by technology consulting companies. In 1999, the U.S. Bad Work, Poor Planning.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

FEBRUARY 15, 2012

We are delighted to announce the winners of the Beyond Bureaucracy Challenge , the second leg of the HBR/McKinsey M-Prize for Management Innovation. We asked some big questions in our quest to bust bureaucracy: What does it mean to build an organization in which everyone is aligned and inspired by a deeply-felt sense of purpose?

Bureaucracy 14

Bureaucracy Company Agility CIO 14

Harvard Business Review

SEPTEMBER 26, 2023

Technological progress and new digital products have perennially been relied upon for improving operations. But the truth is, tech can often make bureaucracy worse. Electronic Health Records (EHRs) were hailed as a cure to the inefficiency of paper-based systems.

System 25

System Bureaucracy Proposal Review 25

Strategy Driven

AUGUST 10, 2015

But for old-school bureaucracies, it’s a scary new world that requires managers to rethink the basic principles that govern established businesses. Who is in charge of rethinking your company’s entire business model and operations? From health care to handbags, no industry is immune. Is anybody steering the ship?

Strategy 50

Strategy Succession Software Industry 50

HR Digest

APRIL 30, 2019

David Silverman: Shared consciousness is the single most important capability for organizations operating in complex environments. With the right operating mechanisms in place, shared consciousness can scale across the enterprise.

Silverman 51

Silverman Self-aware Learning-by-Doing Objective 51

Harvard Business Review

NOVEMBER 4, 2014

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Bureaucracy is the technology of control. There’s no other way to put it: bureaucracy must die.

Bureaucracy 9

Bureaucracy Short-term Long-term Intellectual Capital 9

Harvard Business Review

NOVEMBER 4, 2014

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Bureaucracy is the technology of control. There’s no other way to put it: bureaucracy must die.

Bureaucracy 9

Bureaucracy Short-term Long-term Intellectual Capital 9

Harvard Business Review

MARCH 8, 2013

What do you do if you're a leader in a large, successful organization with an entrenched bureaucracy, and you see the need for innovation? The Internal Revenue Service (IRS), however, was successful in transforming its bureaucracy. Thus, needed process changes within bureaucracies should always be built into such initiatives.

Bureaucracy 9

Bureaucracy Innovation Supply Chain Long-term 9

Harvard Business Review

JANUARY 4, 2017

Department of State is a seriously big bureaucracy. My experience as a digital leader in the Obama administration confirmed my optimism that change can come to large bureaucracies. There are critical government services that should not fail, such as processing taxes, military operations, or counting votes.

Bureaucracy 11

Bureaucracy Politics Technology Morale 11

Harvard Business Review

APRIL 27, 2011

Since my youth I've been an early adopter of new technology. I know new technology can bring much creativity and value. Investments in technology were so low for so long that we were having technological blackouts with frequency. Nowadays, technology is at the core of our urban planning and management of public policies.

Software 15

Software Early Adopters Technology Crisis 15

Harvard Business Review

APRIL 25, 2011

Nokia's inability to field a credible response to the launch of the iPhone in 2007 and Google's Android operating system in 2008 has precipitated a freefall in its share price. As the failures piled up, so did the stories of mounting bureaucracy, back-stabbing, and top management "living in a different world".

Supply Chain 15

Supply Chain Long-term Brand Early Adopters 15

Harvard Business Review

OCTOBER 26, 2011

But while creating the "new and the nimble" within an established bureaucracy is a well-known art form in the private sector, governments are still struggling to do it effectively. A common trap is to try to operate without confronting tough decisions and trade-offs early. Experiment with New Organizational Forms.

Bureaucracy 13

Bureaucracy Health Care Committee Information Technology 13

Harvard Business Review

JULY 8, 2014

In 2004, Bharti Airtel , the Indian telecomm company, had outsourced its vast network and IT operations—a move that Ranjay Gulati saw as indicating “ more progressive and forward-looking ” thinking than was evident in many Western corporations. Now, by “hierarchy” I don’t mean a stifling bureaucracy. The hierarchy is still in place.

Technology 8

Technology Marketing Outsourcing Supply Chain 8

Harvard Business Review

JULY 5, 2011

We wanted to bring some of the advantages of the Internet to these populations, and had a hunch that the best way to go about it would be to use already-entrenched, familiar technologies. There are many risks and unknowns that come along with introducing a novel technology-based service to a developing world population.

Strategy 15

Strategy Short-term Price Bureaucracy 15

Harvard Business Review

JUNE 15, 2016

Partly a byproduct of user-centered approaches and do-it-yourself ingenuity, this emerging wave of intrapreneurship is due to a rising generation of managers who have been empowered by accessible technology and mobilized by social media. She couldn’t get the image out of her head, so she began to research the technology requirements.

Bureaucracy 8

Bureaucracy Innovation Brand Competitive Advantage 8

Strategy Driven

JUNE 22, 2012

Communications is fundamental to maintaining, but technology is only as good as the people using it. Products and services assist the bureaucracy to do its job more efficiently but cannot claim credit for Big Picture success of a client’s entire industry. .’ What they’re really selling: Paging equipment. We Earn It.

Brand 50

Brand Analysis Advertising Software 50

Harvard Business Review

NOVEMBER 5, 2018

Administrative and operational inefficiencies account for nearly one third of the U.S. Labor is the industry’s single largest operating expense, with six out of every 10 people who work in health care never interacting with patients. health care system’s $3 trillion in annual costs.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. Cost reduction requires an honest and thorough reassessment of everything the health system does and ultimately, a change in the organization’s operating culture. PM Images/Getty Images. ” Clearly, more is needed.

Cost 11

Cost System Management Franchising 11

Harvard Business Review

MARCH 7, 2012

But the main problem is that because China is operating a wholly different system that is integrated and coherent within its own framework, slapping the Chinese for an infraction here or removing a barrier there is not going prevent the proliferation of more infractions and creation of new barriers where old ones may have been torn down.

Bureaucracy 13

Bureaucracy Globalization Committee Fashion 13

Harvard Business Review

JUNE 16, 2011

That's what a team of management innovators did in an earlier M-Prize-winning hack, Late Night Pizza: Extending Hackathons Beyond Technology. Almost all successful management innovation looks to new principles, such as biological systems, democracy, markets, and, of course, the Web to bypass the current operating model. Is it Bold?

Management 14

Management Short-term How To Strategic Planning 14

Harvard Business Review

SEPTEMBER 16, 2014

They seem to use bureaucracy to make sure everyone is toeing the party line and to prevent splinter groups from breaking off. Bureaucracy is just endemic to the human endeavor. Writing things down is an incredibly powerful technology for managing complicated stuff. Government Military Operations'

Constraint 8

Constraint Bureaucracy Document Operations 8

Harvard Business Review

SEPTEMBER 16, 2014

They seem to use bureaucracy to make sure everyone is toeing the party line and to prevent splinter groups from breaking off. Bureaucracy is just endemic to the human endeavor. Writing things down is an incredibly powerful technology for managing complicated stuff. Government Military Operations'

Constraint 8

Constraint Bureaucracy Document Operations 8

Harvard Business Review

JUNE 15, 2017

General Motors, once the world’s largest car maker, has decided to stop selling vehicles in India by the end of 2017, since it considers its India operation to be not profitable. For a period of 14 years, General Electric had the same American expat running the India operation, Scott Bayman. Understanding it takes time and focus.

CEO 10

CEO Long-term Short-term Mass Marketing 10

Harvard Business Review

DECEMBER 27, 2016

And last quarter, Amazon began publicizing financial results for Amazon Web Services, which generated an amazing 67% of Amazon’s operating income in the first quarter of this year although it represents less than one-tenth of Amazon’s total revenue. One might even say that an increasing advantage of the U.S.

Company 12

Company Supply Chain Retail Bureaucracy 12

Harvard Business Review

FEBRUARY 11, 2016

Insurgent startups, such as Instagram and Snapchat, manage to operate with far fewer resources than legacy companies in the same industry in the “pre-digital” era. Smart headcount growth that optimizes technology is essential. How technology is changing the way we work. Throwing headcount at a problem is not.

Company 8

Company Engineering Technology Bureaucracy 8

Harvard Business Review

APRIL 18, 2014

It was, in part, the rise of the technology industry that gave charm a new urgency, because tech companies needed managers on the inside who were "technical and charismatic." Sixty years ago, Matter''s Teresa Chin writes, "somebody like Olivia would have been better off seeking a profession in which she could mostly avoid people."

Charisma 8

Charisma Hamel Bureaucracy Meyer 8

Harvard Business Review

JANUARY 14, 2016

Nineteen days later, as rescue crews grew desperate, a 24-year-old field engineer named Igor Proestakis decided to travel to the site with what he hoped was a breakthrough idea: using a particular drilling technology, called cluster hammers, to cut through the collapsed rock.

Engineering 8

Engineering Project Benchmarking Hammer 8

Harvard Business Review

JUNE 26, 2015

The Future of Operations. The technologies and trends shaping tomorrow’s businesses. Michael Power of the London School of Economics describes the resulting explosion of bureaucracy as “the risk management of everything.” Both of these stories hold lessons for operations now and in the future.

Process 8

Process Banking Compliance Bureaucracy 8

Harvard Business Review

MARCH 13, 2015

The next rung of leaders who operate from different geographies or second-tier P&Ls often have to converge on this center of gravity for reviews and the occasional reprimand. Technology has compressed time, costs, and distance considerably. The time has come for us to rethink this concentration of leadership.

Agility 8

Agility Bureaucracy Competitive Advantage Software 8

Harvard Business Review

DECEMBER 6, 2016

Startups and major tech companies, notably Alphabet’s Google X division , are investing heavily in smart car technology, as are network ride-sharing companies such as Uber and Lyft. “Self-driving” or “smart” cars will simply become whatever we call the next generation of transportation technology.

Transportation 8

Transportation Technology Software Supply Chain 8

Harvard Business Review

MARCH 21, 2016

As digital technologies continue to transform the economy, many leaders are struggling to set a digital strategy, shift organizational structures, and remove the barriers that are keeping them from maximizing the potential impact of new digital technologies.

Industry 8

Industry B2C Agility Bureaucracy 8

Harvard Business Review

JUNE 6, 2018

As an experienced manager, he knew that his manufacturing and operation division’s success depended on getting creative ideas from his employees. Golan focused on removing organizational and psychological barriers such as fear of making mistakes, poor management attitude, lack of relevant resources, and stifling bureaucracy.

Creativity 11

Creativity How To System Motivation 11

Harvard Business Review

MARCH 2, 2016

The economy we’re operating in today may have been built to serve corporations, but not many corporations are doing well in the digital environment. Even the apparent winners are actually operating on borrowed time and, perhaps more to the point, borrowed money. It needed our arms, legs, mouths, and brains to function.

Technology 8

Technology Short-term Long-term Creativity 8

Harvard Business Review

SEPTEMBER 24, 2012

The Healthy Heart program seeks to bring pacemaker technology to hundreds of thousands of Indians who desperately need it. No new technology was involved here — and that's the point. The effort also positions Medtronic to dramatically expand in those markets as it develops new technologies that lower costs. (

Innovation 8

Innovation Company Venture Capitalist Health Care 8

Harvard Business Review

APRIL 9, 2018

Top 10 Operational Impacts of the GDPR (IAPP). GDPR also bears more than a hint of the kind of protectionism that has featured prominently in EU technology policy since the 2015 release of the plan for a “Digital Single Market,” including recent announcements of new taxes for U.S.-based Full Text of the Regulations.

Advertising 11

Advertising Cost Business Model Information 11

Harvard Business Review

JUNE 17, 2015

This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

APRIL 19, 2016

Technology has enabled massive personal productivity gains — computers, spreadsheets, email, and other advances have made it possible for a knowledge worker to seemingly produce more in a day then was previously possible in a year. This difference matters. resellers, manufacturers, etc.).

Productivity 8

Productivity Products Bureaucracy Technology 8