Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. What are some ways to cultivate and develop this skill? In fact, it’s only when these things go wrong that we hear about them. It’s as much by the actions leaders perform as anything else.

Strategy 141

Strategy Venture Capitalist Innovation Company 141

Strategy Driven

JUNE 3, 2013

Social media is there at the forefront of mobile app development – whether you’re there or not. Social media is the PERFECT place for your customers to share their message and their praise, and voice their concerns. Going mobile is not an option. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Download 56

Download Customer Loyalty Seminar Media 56

Harvard Business Review

APRIL 29, 2013

Rather than framing the challenge as one of building a better churn model, they will look to improve their understanding of the customers behind the data. What kinds of products or types of communication are going to increase customer loyalty? Here''s how it works in data analysis.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8