Skip Prichard

AUGUST 16, 2021

Quality products that don’t break build customer loyalty. It is this sort of operational excellence that needs to work hand-in-hand with a strong digital front-end to deliver great products and services. What are some of the difficulties in creating the partnership with digital and traditional business operations.

Strategy 141

Strategy Venture Capitalist Innovation Company 141

N2Growth Blog

JUNE 5, 2011

In the military we valued actionable intelligence, studied our enemy’s strengths and weaknesses, developed a battle plan around a solid strategy, and executed our tactical mission as if our lives depended on it - because they did. Do you have a business intelligence platform? that can cause disruption in the market.

Leadership 353

Leadership PR Disintermediation Supply Chain 353

Strategy Driven

DECEMBER 23, 2013

Investing in research and development helps to establish this culture and ensure the company will remain ahead of the curve. Customer centricity as a strategy reorients the entire business-operating model around the customer; it means understanding the customer’s point of view and respecting the customer’s interest.

Organization 58

Organization Open-book Innovation Technology 58

Harvard Business Review

AUGUST 22, 2012

In his research, he reports that these individuals typically have extensive sales, marketing and operational backgrounds. I'm not suggesting that these folks need to run SPSS, or sit in front of a business intelligence tool all day. But they do understand the importance of data in addressing business questions.

Company 15

Company Business Intelligence CRM Marketing 15

Harvard Business Review

AUGUST 28, 2012

For example, Tesco uses vast data sets culled from decades of customers' Clubcard use to make pricing decisions, influence shoppers to buy specific items, and build loyalty. Can anything be learned about shoppers who don't carry loyalty cards? But that approach doesn't tell a firm about a new or transient customer. Casual browsers?

Retail 14

Retail Wireless Loyalty Chemicals 14

Harvard Business Review

APRIL 29, 2013

What kinds of products or types of communication are going to increase customer loyalty? On the management side, there is increasing evidence that co-creative processes involving consumers and other stakeholders can have a transformative effect on key processes such as new product development. This approach works well in business.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8