Strategy Driven

AUGUST 22, 2023

Focus on Customer Value “The customer is always right” might come off as a cliché to you, and the reason might be its excessive use in the business world. Putting customers at the center of your business model has many benefits. That being said, let’s look at why this phrase is repeated so frequently.

Entrepreneur 102

Entrepreneur Storytelling Leadership Long-term 102

Harvard Business Review

FEBRUARY 13, 2013

I featured Ronn, a former P&G executive (and current executive coach and entrepreneur), in several places in The Little Black Book of Innovation , most notably for his rant against the evils of focus groups. Ronn is thoughtful, widely read, a seasoned practitioner, and a great communicator.

Innovation 15

Innovation Competitive Advantage Leadership Christensen 15

Harvard Business Review

AUGUST 20, 2018

These bubble startups were actually guessing at their business model and did premature and aggressive hype and early company launches and had extremely high burn rates — all predicated on the idea that they would IPO to raise more cash. Yet while we had plenty of tools for execution, we had none for search. So we built them.

IPO 8

IPO First-mover Advantage Business Model Agility 8

Harvard Business Review

OCTOBER 4, 2013

Focus groups are also used to understand how engaging the games are, whether they need to be redesigned or fine-tuned, and whether the opportunity needs to be shaped before it becomes practical. This provides the casino operators an enterprise-wide view of what works, what doesn’t, and what actions to take to improve performance.

Technology 9

Technology Innovation Kaizen Chief Executive Officer 9

Strategy Driven

JUNE 7, 2013

It occupied one counter at 2-J’s Hamburgers, an established Austin restaurant, owned and operated by Ralph Moreland. There I was on live radio, interviewing Colonel Sanders about his new business enterprise. ’ I commissioned focus groups. Extend your business model beyond what it once was and into new sectors.

Franchising 61

Franchising Budgeting Pryor Consultative 61

Harvard Business Review

OCTOBER 2, 2018

Others lack the processes and operational capabilities to target them with personalized communications and experiences. To build a customer-centric culture, business leaders should take six actions: Operationalize customer empathy. The volume, velocity, and variety of customer data that now exists overwhelms many organizations.

Learning-by-Doing 15

Learning-by-Doing Short-term Participative Human Resources 15

Harvard Business Review

DECEMBER 13, 2016

A team of engineers, designers, operations specialists, and clinicians was assembled and led by an experienced, well-respected physician “chief engineer” whose vision for the future of care was disruptive. The innovation and operations teams must work together and negotiate the use of these resources. Protect the work.

Health Care 8

Health Care Innovation Insurance P&L 8