Surviving Leadership

OCTOBER 29, 2018

This (pretty long) document has evolved over the years and is often cited as an example of how that company just “gets it.” The CFO update in particular was excellent – we learned how the company measured financial success, how to read a basic P&L, and what variable costs employees could help control in their jobs.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

DECEMBER 18, 2013

It used to be that if you wanted to work for a certain company, you went in for an informational interview or waited for a job opening and submitted your resume. These days, you may be better off liking the company on Facebook or joining their Google+ page. They’re actively seeking them out on social media. People Analytics .

Company 12

Company Media Engineering Software 12

Harvard Business Review

APRIL 17, 2015

In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business. Changing Your Company from the Inside Out.

Innovation 8

Innovation Company Supply Chain Open-book 8

Harvard Business Review

AUGUST 31, 2018

They also generate $1 trillion as consumers and $361 billion in revenue as entrepreneurs, launching companies at 4x the rate of all woman-owned businesses. Developing a diverse leadership pipeline can benefit companies in all sectors. And what factors helped or hindered advancement in their organization? How People Get Ahead.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

JUNE 26, 2015

These three dimensions of employability and career success have strong links with broad psychological traits. Large call centers are pioneers in this area — for years, they’ve tracked the number of calls and breaks employees take and the customer ratings for each call.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Harvard Business Review

MAY 11, 2012

Dench's character lands her first job, drawing on her experience and accumulated know-how to train young Indian call center workers in the subtleties of cross-cultural communications. Next year's The Intern features Tina Fey as the founder of a fashion company who takes on a 70-something mentee.

Outsourcing 12

Outsourcing Film Hotels Open-book 12

Harvard Business Review

MAY 17, 2016

“When I joined the company, the front line management jobs were the best,” the CEO told us. He had started his career in one of those jobs, as a country manager, and worked his way up. No surprise, the data reflected this struggle: Employee loyalty at the front line was the lowest in the company.

Execution 10

Execution Bureaucracy Self-aware CEO 10