Call Center Crisis Ethics 
Harvard Business Review
DECEMBER 6, 2017
You can use old technology like a land line to enter your SSN or you can relay it to a call center employee in India who can verify it. There is a beauty in the simplicity of the nine-digit SSN. The SSN is easy and low tech.
Terry Starbucker
SEPTEMBER 6, 2015
I’d always appreciated the Code of the West ( from Jim Owen’s book, “Cowboy Ethics” ) – I saw it often on posters in the offices of many of my staff in Wyoming: Live each day with courage. It was one of the worst things that could possibly happen – no phone, no internet, ANYWHERE – even at our own call centers.
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