Strategy Driven

JANUARY 2, 2015

The ‘brand’ is a marketing term. ‘Customer care’ means that customer service is palmed off on some call center. Customer experience” comes right out of marketing surveys, which rarely ask for real feedback or share the findings with company decision makers. About the Author.

Strategy 50

Strategy Strategic Planning Budgeting Risk Management 50

Strategy Driven

OCTOBER 7, 2016

Other important components of business (training, marketing, research, team building and productivity) were all accomplished according to goals, objectives and tactics. If problems are handled only through form letters, subordinates or call centers, then management is the real cause of the problem. About the Author.

Management 70

Management Hostile Takeover Management by Objectives Objective 70

Harvard Business Review

DECEMBER 6, 2017

You can use old technology like a land line to enter your SSN or you can relay it to a call center employee in India who can verify it. For instance, based on your credit score, profession, age group, or zip code, marketers infer that you fit into specific marketing demographics. The SSN is easy and low tech.

Crisis 9

Crisis Insurance Technology Credit Scoring 9

Strategy Driven

DECEMBER 18, 2015

Other important components of business (training, marketing, research, team building and productivity) were all accomplished according to goals, objectives and tactics. If problems are handled only through form letters, subordinates or call centers, then management is the real cause of the problem. About the Author.

Hostile Takeover 50

Hostile Takeover Management by Objectives Objective Scientific Management 50

Harvard Business Review

NOVEMBER 29, 2017

Our headquarters was in the center of the mandatory evacuation zone, and many employees who lived nearby were ordered to evacuate. It was evident that we faced a crisis of a magnitude we hadn’t prepared for. The next 13 hours were a blur of on-the-spot decision making and crisis triage. The First Crisis: Employees.

Crisis 8

Crisis Long-term Short-term Crisis Management 8

Harvard Business Review

NOVEMBER 9, 2016

It was the biggest drop for the currency since an economic crisis in 1994. While it’s understandable that stock and currency markets would react this way to the outcome of the election, I believe that it’s somewhat of an overreaction. A shift in relations is required between developed and emerging markets.

Cooper 15

Cooper Long-term Industry Health Care 15