Surviving Leadership

OCTOBER 29, 2018

There is a noticeable focus on “culture” lately, whether the topic is recruiting, engagement, development, retention, what have you. This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

JULY 19, 2011

These include forging new business strategies, marketing new products, and developing African growth strategies. The Nairobi-based firms include banking-software developer Craft Silicon, digital-marketing agency Pamoja Media, call-center operator KenCall, POS vendor Paystream, and online content aggregator A24.

Venture Funding 14

Venture Funding Banking Participative Globalization 14

Harvard Business Review

OCTOBER 23, 2012

In a few minutes, the secretary called back and arranged an appointment for the next day. What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. It was also central to how Sam built Circuit City.

McGregor 9

McGregor Human Resources Retail Taylorism 9

Harvard Business Review

MAY 28, 2014

Another context element is that this policy applies to call centers, which employ a large number of people doing jobs that are similar, easily described, and familiar to most applicants. They need to develop and analyze interactions rigorously and effectively. Hiring Human resources Leadership'

Supply Chain 8

Supply Chain Policies Sample Human Resources 8

Harvard Business Review

AUGUST 5, 2014

That means churning through data to find insights that others haven’t seen and then developing the organizational capability to act on them faster and better to drive above-market growth. To affect changes in culture, some CMOs are partnering more closely with human resources.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

APRIL 7, 2016

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. For developers, that may be Stack Overflow, a question-and-answer site specifically for programmers. ” message and think, Hey, maybe it’s time for a change. So venture out.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

SEPTEMBER 4, 2015

People tend to associate Pollyanna-type positivity with inexperienced managers trying to squeeze a little more work out of frontline employees, or with the “keep smiling” wall posters in the call center. Growth, development, and forward thinking arise from positive emotions.

Power 8

Power Stress Creativity Survey 8

Harvard Business Review

APRIL 20, 2017

For example, RPA will seldom replace the entire “job” of a call center representative. Certain tasks, such as talking a client through their frustration with a faulty product or mishandled order will, for now, remain a human task. Optimizing RPA can only be done when the work is deconstructed.

Supply Chain 11

Supply Chain Outsourcing Call Center Organization 11

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. Traditional work relationships are supported by faster, better, and cheaper technology and systems such as personal devices and cloud-based human resource information.

Human Resources 8

Human Resources Technology Globalization Trends 8