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How to Be a Better Team Leader: A Case Study

Let's Grow Leaders

After all this was a recognition focus group for the top reps in this enormous call center. 21 Great Thoughts on Leadership Development: A Frontline Festival. Several of whom were on the short-list to become team leaders. Related Stories 5 Ways to Benefit from a Disengaged Boss What Makes Leaders Different?

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First Look: Leadership Books for March 2020

Leading Blog

Here's a look at some of the best leadership books to be released in March 2020. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. Leading with Gratitude : Eight Leadership Practices for Extraordinary Business Results by Adrian Gostick and Chester Elton.

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Build Your Own Competency Model- A Team Exercise

Let's Grow Leaders

I’ve spearheaded many such initiatives over the years, including the modeling of all the leadership jobs that were used in merger selection of the executive team. What if, in the spirit of development, you worked with the team to build your own? call center directors, team leaders). An Example.

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In Search of the Perfect “Boss”

Lead Change Blog

Because despite all our efforts to “lead change” and encourage servant leadership, most of our readers are struggling in imperfect hierarchical organizations working for an imperfect boss. She knows the long road of the marathon runner and the joy of good song, all of which inform her leadership. And even as [.]

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The Insiders Guide to Micromanagement

Lead Change Blog

Read more… Author information Karin Hurt CEO at Let''s Grow Leaders Karin hurt is CEO of Let''s Grow Leaders, a leadership consulting firm focused on helping companies achieve transformational results by building rock-solid frontline leadership teams. Karin lives in Baltimore with her husband and two sons.

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How to Build a Better Network of Peer Relationships

Let's Grow Leaders

Whenever anyone asks me what leadership lessons I wished I’d learned sooner, I always have the same response. And of course, as a human-centered leader, you focus on connecting with and developing your team. He was my technical expert— he knew everything about the network and call center operations.

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What is Strategic Leadership?

Lead on Purpose

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?