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Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide.

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There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business Review

Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve We made a number of operational changes to the call center.

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Biometrics Won’t Solve Our Data-Security Crisis

Harvard Business Review

You can use old technology like a land line to enter your SSN or you can relay it to a call center employee in India who can verify it. There is a beauty in the simplicity of the nine-digit SSN. The SSN is easy and low tech.

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