Remove Call Center Remove Finance Remove Leadership
article thumbnail

Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Authentic Leadership I was recently at the Pa.

article thumbnail

The Lion on the Desk

Great Leadership By Dan

Take a new competitive threat for example… (SENSE) Sales people might hear and observe their customers’ reactions to that threat – as might your market researchers, call center folks, external market experts, and even your finance team as they watch the erosion of market share and revenue.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

View from the 40th Floor: Change at the Top and Bottom

Decker Communication

Those were the words of the leader of one of our multi-billion dollar clients, which accents the amazing changes in leadership over the last 40 years. . As we close out the decade, let’s look at how leadership has become decentralized and team-oriented. The Days of Centralized Leadership in Business are Long Gone. .

article thumbnail

The Best Way for New Leaders to Build Trust

Harvard Business Review

I spent more than four hours listening in to client support calls at the call center. To say they were surprised is an understatement: Many CEOs never visit the call center, and virtually none do it their first afternoon on the job. Leadership' So, what I do on my first day?

article thumbnail

There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business Review

Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve We made a number of operational changes to the call center.

article thumbnail

Getting Ahead by Leading Across

Harvard Business Review

Witnessing the downward-spiral of Carla Sanders' career was painful — yet her experience offers an important commentary on the requirements of executive leadership in today's organizations. This leadership imperative goes far beyond being collaborative and "playing nicely" with peers.

article thumbnail

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business Review

Without support from leadership, your AI transformation might not succeed. Successful AI adopters have strong executive leadership support for the new technology. Machine learning is a powerful tool, but it’s not right for everything. There’s no one-size-fits-all AI solution.

Survey 17