Decker Communication

NOVEMBER 21, 2019

Those were the words of the leader of one of our multi-billion dollar clients, which accents the amazing changes in leadership over the last 40 years. . As we close out the decade, let’s look at how leadership has become decentralized and team-oriented. The Days of Centralized Leadership in Business are Long Gone. .

Decentralization 81

Decentralization Blanchard IPO Call Center 81

Great Leadership By Dan

MAY 7, 2019

Take a new competitive threat for example… (SENSE) Sales people might hear and observe their customers’ reactions to that threat – as might your market researchers, call center folks, external market experts, and even your finance team as they watch the erosion of market share and revenue.

Outsourcing 196

Outsourcing Trends Consensus Committee 196

Women on Business

JANUARY 11, 2011

If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Authentic Leadership I was recently at the Pa.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

OCTOBER 10, 2017

Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve We made a number of operational changes to the call center.

Organization 13

Organization Tactics Call Center Metrics 13

Harvard Business Review

DECEMBER 13, 2013

I spent more than four hours listening in to client support calls at the call center. To say they were surprised is an understatement: Many CEOs never visit the call center, and virtually none do it their first afternoon on the job. Leadership' So, what I do on my first day?

Call Center 13

Call Center Learning-by-Doing CEO Planning 13

Harvard Business Review

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead. What were the critical events, and what lessons did they learn?

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13