Women on Business

JANUARY 11, 2011

If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support. Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Authentic Leadership I was recently at the Pa.

Press Release 157

Press Release Discount Education Transportation 157

Great Leadership By Dan

MAY 7, 2019

Take a new competitive threat for example… (SENSE) Sales people might hear and observe their customers’ reactions to that threat – as might your market researchers, call center folks, external market experts, and even your finance team as they watch the erosion of market share and revenue.

Outsourcing 196

Outsourcing Trends Consensus Committee 196

Decker Communication

NOVEMBER 21, 2019

Those were the words of the leader of one of our multi-billion dollar clients, which accents the amazing changes in leadership over the last 40 years. . As we close out the decade, let’s look at how leadership has become decentralized and team-oriented. The Days of Centralized Leadership in Business are Long Gone. .

Decentralization 81

Decentralization Blanchard IPO Call Center 81

Harvard Business Review

DECEMBER 13, 2013

I spent more than four hours listening in to client support calls at the call center. To say they were surprised is an understatement: Many CEOs never visit the call center, and virtually none do it their first afternoon on the job. Leadership' So, what I do on my first day?

Call Center 15

Call Center Learning-by-Doing CEO Planning 15

Harvard Business Review

OCTOBER 10, 2017

Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve We made a number of operational changes to the call center.

Organization 15

Organization Tactics Call Center Metrics 15

Harvard Business Review

NOVEMBER 4, 2011

Witnessing the downward-spiral of Carla Sanders' career was painful — yet her experience offers an important commentary on the requirements of executive leadership in today's organizations. This leadership imperative goes far beyond being collaborative and "playing nicely" with peers.

Proposal 14

Proposal Cialdini Execution Career 14

Harvard Business Review

AUGUST 5, 2014

To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. The CMO also worked with the finance office and product managers to link pricing and benchmark data into the RFP process, which improved quality and response times.

P&L 14

P&L Banking Marketing Call Center 14