Strategy Driven

SEPTEMBER 10, 2019

Advances in technology and online job roles present a much greater opportunity for those with disabilities to work from home, and this can actually be an advantage. Home call center or customer support agent. There are a few things to consider when preparing for working from home with a disability: Technology.

Telemarketing 50

Telemarketing Software Call Center Retail 50

Harvard Business Review

OCTOBER 10, 2017

military says, volatility, uncertainty, complexity, and ambiguity , where technology and strategy changes rapidly. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. In an experiment, we approached the call center of a bank’s consumer loans business.

Organization 12

Organization Tactics Call Center Metrics 12

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. Yes, women as well as men must be intrinsically motivated to aspire to leadership roles and seize opportunities. I had a very diverse team with a very different and strong culture.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

AUGUST 5, 2014

Point solutions, such as focusing on the call center, the store, or the website, no longer cut it in a multichannel environment, not when delivering excellent customer journeys can increase revenues up to 15 percent and cut costs by up to 20 percent. But the CMO has a unique and critical role to play to deliver the change.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

MARCH 23, 2012

Are employees fully engaged and motivated? Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. So early on, Finance and HR collaborated to simplify the process, reducing the number of data metrics. How can we detect the need for change?

Metrics 13

Metrics Parcell Call Center Productivity 13

Harvard Business Review

MAY 8, 2017

Transformational CEOs Tend to be “Insider Outsiders” The list is topped by companies headed by visionary founders with no prior experience in their industries; Jeff Bezos came from the world of finance, and Reed Hastings from software. Instead, Nadella was known for listening, learning, and analyzing.

Franchising 15

Franchising CEO Business Model Strategy 15