Workforce Analytics Isn't as Scary as It Sounds
Harvard Business Review
MARCH 23, 2012
Are employees fully engaged and motivated? Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. Third, how can we improve call-volume? How do we put the right number of people in the right roles without reducing headcount to reduce costs?
13 
Let's personalize your content