Call Center Human Resources Leadership 
Lead Change Blog
APRIL 8, 2014
Because despite all our efforts to “lead change” and encourage servant leadership, most of our readers are struggling in imperfect hierarchical organizations working for an imperfect boss. She knows the long road of the marathon runner and the joy of good song, all of which inform her leadership. And even as [.]
Lead Change Blog
MAY 29, 2014
Read more… Author information Karin Hurt CEO at Let''s Grow Leaders Karin hurt is CEO of Let''s Grow Leaders, a leadership consulting firm focused on helping companies achieve transformational results by building rock-solid frontline leadership teams. Karin lives in Baltimore with her husband and two sons.
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Leading Blog
NOVEMBER 5, 2018
Users connect with you through call centers, emails, searches, your website, and networking events. The case studies will help you to look at your organization differently. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *. This is true for churches too. Capture the stories.
Chart Your Course
SEPTEMBER 23, 2014
Human resources firm Bersin found in a 2012 study that 87 percent of companies utilize tenure-based employee recognition programs, despite research showing these methods are outdated. The Harvard Business Review published the results of a study that followed employees of a Chinese call center called Ctrip.
Lead Change Blog
JANUARY 13, 2015
In our Chip Shots feature, our Leading Voices are invited to provide brief insights into a leadership dilemma. Leadership is not about being the pawn of a certain constituency; it is about following core principles and values in carrying out the mission you were charged with implementing. Our first Chip Shots post can be viewed here.
In the CEO Afterlife
SEPTEMBER 24, 2012
I didn’t realize it at the time, but this humanized me. If you don’t have a factory, work in the store or the call center or the warehouse or. Sometimes I had to stay late on a Friday to make five telephone calls. Our factory workers loved the fact that I was willing to “get dirty with them.” Handle Consumer Complaints.
Women on Business
JANUARY 11, 2011
Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Women Leadership and Mad Men Some revolutions are bloody, and some are flash-in-the-pan moments. Authentic Leadership I was recently at the Pa. Governor’s Conference for Women.
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