Chart Your Course

SEPTEMBER 23, 2014

Human resources firm Bersin found in a 2012 study that 87 percent of companies utilize tenure-based employee recognition programs, despite research showing these methods are outdated. The Harvard Business Review published the results of a study that followed employees of a Chinese call center called Ctrip.

Call Center 207

Call Center Human Resources How To Cooper 207

Harvard Business Review

MAY 28, 2014

Shiny new HR practices should motivate savvy conversations , not just imitation. Another context element is that this policy applies to call centers, which employ a large number of people doing jobs that are similar, easily described, and familiar to most applicants. Hiring Human resources Leadership'

Supply Chain 8

Supply Chain Policies Sample Human Resources 8

Harvard Business Review

AUGUST 5, 2014

To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. They also worked with the call center and IT to create a “chat live” button to make it easier for customers to complete forms online before they drifted off to a competing site.

P&L 9

P&L Banking Marketing Call Center 9