Chart Your Course

FEBRUARY 19, 2018

Customer Service is Important to Call Centers. These days, businesses have more options than ever before to customize the live support experience — and technology is playing an increasingly vital role in keeping customers satisfied. Cost savings are integral to the business model of most call centers.

Call Center 100

Call Center Operations Software Cost 100

Chart Your Course

JULY 31, 2017

However, determining which technology tools to use — and how to make it all work for your team — is another animal altogether. For example, Aspect uses forecasting tools and looks at historical patterns to better determine the number of agents who should be working in your call center at any given time.

Management 113

Management Software Call Center Tools 113

Women on Business

JANUARY 11, 2011

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. New York , NY With the financial sector reeling, New York is counting on technological innovation to save the day. You don’t need to be a scientist to benefit from science money.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

OCTOBER 30, 2014

A new era of Taylorization has begun, thanks to the widespread penetration of technology at work. So it is probably too soon to get carried away by HR technologies. On the one hand, there is no question that technology has enhanced our ability to quantify every aspect of human behavior, including what we do – and don’t do – at work.

Talent Management 11

Talent Management Human Resources Taylor Taylorism 11

Harvard Business Review

APRIL 20, 2017

Leaders need a clear-eyed way to think about how these technologies will specifically affect their organizations. Start with the work, not the “job” or the technology. For example, RPA will seldom replace the entire “job” of a call center representative.

Supply Chain 11

Supply Chain Outsourcing Call Center Organization 11

Harvard Business Review

MAY 28, 2014

It’s an old-school idea common to technology companies as far back as the 1980’s, akin to “we know more about the engineers that work for our competitors than they do.”. Hiring Human resources Leadership' Our Insiders are people who might like to work for Zappos someday … today, tomorrow or at some point in the future.”

Supply Chain 8

Supply Chain Policies Sample Human Resources 8

Harvard Business Review

OCTOBER 23, 2012

In a few minutes, the secretary called back and arranged an appointment for the next day. What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. At the same time, technology has the potential to take us back to Theory X.

McGregor 9

McGregor Human Resources Retail Taylor 9