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Prioritize workforce management – Skills has been a constant in most discussions around AI and automation, and there is a broad consensus now that companies need new skills to get the best out of these new technologies. Most of those with successful deployments revealed that their leaders understood the TCO for automation projects very well.
Management was open to perspectives that were different from the internal consensus. They were evenly distributed between pursuing opportunities (46%) and reducing risks (44%), and ran the gamut from product pricing and features, capex investments, manufacturing processes, market expansion, joint ventures, M&A, and more.
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