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Big Data Doesn't Work if You Ignore the Small Things that Matter

Harvard Business Review

OCTOBER 5, 2012

Many innovative customer-service solutions like these are simple and inexpensive, and they have high payback. After a recent credit-card mixup, Apple responded immediately to my email and solved my problem. Why do so many other companies mishandle customer service and leave you to fend for yourself?

CAPEX 15
CAPEX Balanced Scorecard Hedge Software 15
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What You Should Know About Dodd-Frank and What Happens If It’s Rolled Back

Harvard Business Review

MARCH 2, 2017

Stress tests are a specific form of simulation developed by the Federal Reserve and other central banks to allow them to figure out how badly a given financial institution’s portfolio would hold up if there was a broad sell-off across a bunch of asset classes, or a specific kind of shock like what we suffered in 2008. .”

Banking 8
Banking Crisis System Compliance 8
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