Harvard Business Review

OCTOBER 5, 2012

Many innovative customer-service solutions like these are simple and inexpensive, and they have high payback. After a recent credit-card mixup, Apple responded immediately to my email and solved my problem. Why do so many other companies mishandle customer service and leave you to fend for yourself?

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

JULY 19, 2013

It may make costs more predictable and shift investments from CapEx to OpEx. They never have! What the cloud does is make the technology-supply side more efficient and perhaps more agile. It may even lead to access to leading-edge technologies.

CIO 9

CIO CAPEX Budgeting CRM 9

Harvard Business Review

APRIL 25, 2014

Savor of Temple found that firms led by single CEOs engage in much more aggressive investment behavior, in terms of capex, innovation activity, R&D, and acquisitions, than companies led by married chief executives. If the chief executive is unmarried, maybe he (or she) is just trying to attract a mate.

CAPEX 10

CAPEX Scientific Management Taylorism Taylor 10

Harvard Business Review

JUNE 25, 2014

These companies have effectively no capex. Communication Innovation Leadership' It’s four kids and their laptops, and the entire company is run on the cloud, on Amazon Web Services, on Salesforce.com, NetSuite, and Gmail. It’s literally their laptops and their ramen noodles, and that’s it.

Advice 10

Advice Management CAPEX Wireless 10

Harvard Business Review

JANUARY 27, 2017

Executives who wouldn’t hesitate to automate a factory now flinch at the prospect of deep-learning algorithms dictating their sales strategies and capex. The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

The Horizons Tracker

FEBRUARY 20, 2020

While the financials of shifting expenditure to the opex budget rather than the capex budget do undoubtedly support adoption from smaller enterprises, the McKinsey findings remind us that there are a broader range of barriers to overcome if the benefits of the latest technologies are to be spread across society.

TCO 87

TCO Decentralization CAPEX Industry 87

Harvard Business Review

MARCH 2, 2017

And not very much capex , not very much innovation. .” The real problem with the economy isn’t too little lending: “We’ve got low interest rates. We’ve [got] growth prospects in the stock market. Dodd-Frank and Dodd-Frank rollback is unlikely to address that.”

Banking 8

Banking Crisis System Compliance 8