Harvard Business Review

JULY 19, 2013

It may make costs more predictable and shift investments from CapEx to OpEx. Unfortunately, we have found that the focus of governance around IT continues to be on the more operational IT issues of delivering technology capabilities and IT services. They never have! It may even lead to access to leading-edge technologies.

CIO 8

CIO CAPEX Budgeting CRM 8

Harvard Business Review

OCTOBER 5, 2012

Many innovative customer-service solutions like these are simple and inexpensive, and they have high payback. A scorecard that links financials with learning initiatives and other operations would serve as a cross-check for managers. After a recent credit-card mixup, Apple responded immediately to my email and solved my problem.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

JANUARY 27, 2017

Executives who wouldn’t hesitate to automate a factory now flinch at the prospect of deep-learning algorithms dictating their sales strategies and capex. The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

The Horizons Tracker

FEBRUARY 20, 2020

The number of industrial robots in operation around the world has grown rapidly in recent years, but nowhere more so than in China, where some 30% of the world’s robots are in operation. This growth has prompted many to ponder whether humans are being pushed out of the workforce in favor of their robotic brethren.

TCO 84

TCO Decentralization CAPEX Industry 84