CAPEX Innovation Operations 
Innovation Excellence
JUNE 8, 2020
It fosters innovation and nurtures talent. If there is Capex involved, engage early enough the person who will cut the check. It is a way of operating (John Cleese, Monty Python). He is passionate about innovation, brand management, brand communication, and international business. Creativity is everybody’s job.
The Horizons Tracker
FEBRUARY 20, 2020
The number of industrial robots in operation around the world has grown rapidly in recent years, but nowhere more so than in China, where some 30% of the world’s robots are in operation. This growth has prompted many to ponder whether humans are being pushed out of the workforce in favor of their robotic brethren.
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Harvard Business Review
OCTOBER 5, 2012
Many innovative customer-service solutions like these are simple and inexpensive, and they have high payback. A scorecard that links financials with learning initiatives and other operations would serve as a cross-check for managers. After a recent credit-card mixup, Apple responded immediately to my email and solved my problem.
Harvard Business Review
JULY 19, 2013
It may make costs more predictable and shift investments from CapEx to OpEx. Unfortunately, we have found that the focus of governance around IT continues to be on the more operational IT issues of delivering technology capabilities and IT services. They never have! It may even lead to access to leading-edge technologies.
Harvard Business Review
JANUARY 27, 2017
Executives who wouldn’t hesitate to automate a factory now flinch at the prospect of deep-learning algorithms dictating their sales strategies and capex. The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within.
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