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Develop Your Company’s Cross-Functional Capabilities

Harvard Business Review

You’ll often find customer relationship management within marketing, budgeting within finance, supply-chain management within operations, outsourcing within procurement, training within HR, and new product development within R&D. Some of the first business functionaries were railroad telegraph operators who managed schedules.

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Social Means Freedom, for Better or for Worse

Harvard Business Review

The seven full time employees form a nucleus, or core group to handle program management, operations, and communications. Typically an in-house cost center, service is usually viewed as a necessary evil and constantly targeted for "efficiency." And, of course, this affects management's role and how we all manage our careers.