N2Growth Blog

MARCH 23, 2010

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304

Blog CRM Management Brand 304

Chart Your Course

MAY 6, 2013

Let’s say a candidate you’re considering has been using your CRM system for most of her career. How agile will she be in adapting to change if the company were to switch CRM systems, and does she posses the initiative in learning and implementing new technologies that comes from having the well developed skill of continuous learning?

Skills 133

Skills CRM Succession Human Resources 133

N2Growth Blog

APRIL 2, 2010

Having advanced keyword search tools (knowing when someone's talking about you or your product), identifying key influencers (say, on a Twitter list), and really looking at social media through a CRM lens (vv. using a dashboard tool like CoTweet or Hootsuite) can all address the "scale" challenges. Best wishes Sir.

Media 382

Media Blog Tools Influence 382

QAspire

JULY 29, 2010

I read something similar to this in a management book related to CRM. Bonus : If you are a project manager, reading “ 5 Goals Every Project Manager Should Aspire to Achieve ” at CIO.com by Jason Westland would help. Check out #4 there! This was a nice post to share on weekend!Thanks Thanks Tanmay and have a great weekend. Don’t Kill It!

Gantt Chart 130

Gantt Chart Project Budgeting Teamwork 130

Strategy Driven

APRIL 15, 2013

I’m an outside salesman who spends countless hours filling in itineraries, CRM notes, and reports. You seem to be doing the right thing – INCREASING SALES, and having the best year of your career. You’re an idiot who knows nothing about leadership, coaching, or creating winners. It describes my situation to a tee.

CRM 50

CRM Customer Loyalty Seminar Follow-up 50

Harvard Business Review

DECEMBER 29, 2014

As an example, a recent job posting on the website of a global healthcare company seeks an individual for a sales operations leadership position who can do the following: Strategy: •Contribute to the 1- and 3-year business vision as a member of the executive leadership team. Can one person really handle all this?

Offshoring 14

Offshoring Outsourcing Analysis Incentives 14

Harvard Business Review

APRIL 15, 2013

Innovative digital marketing approaches in social media, CRM, and other areas dominate the discussion. But I would suggest that there is something more fundamental happening behind the numbers; something lurking in the very nature of digital marketing and what it asks of leadership and what it means for accountability.

CIO 8

CIO Marketing Information Technology CRM 8