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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Hiring (not Firing) for Soft Skills – TTI Success Insights

Chart Your Course

Let’s say a candidate you’re considering has been using your CRM system for most of her career. How agile will she be in adapting to change if the company were to switch CRM systems, and does she posses the initiative in learning and implementing new technologies that comes from having the well developed skill of continuous learning?

Skills 133
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Social Media Demystified

N2Growth Blog

I forget who it was, but some researcher determined that a person can really only manage relationships with about 150 people. Then we look for tools and systems to manage those relationships and expand our capacity for more relationships, and they can add an additional layer of complexity. Always look forward to your thoughts Paul.

Media 382
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A New Approach to Recruiting Talent

Coaching Tip

Essentially, it has turned the entire professional web into the largest talent sourcing database known to mankind – giving recruiters and hiring managers access to the most comprehensive professional profile information available, helping them pinpoint highly qualified, hard-to-find candidates more quickly and accurately than ever before.

CRM 110
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Adding Value: A Gentle Reminder

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Adding Value: A Gentle Reminder Sure, as a project manager / business leader, you: Completed the project in given time frame. Shared statistical reports with the top management. Adding value – that is what project management (and all our work as professionals) is all about.

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The biggest thing sales leaders overlook: SALES!

Strategy Driven

I’m an outside salesman who spends countless hours filling in itineraries, CRM notes, and reports. You seem to be doing the right thing – INCREASING SALES, and having the best year of your career. What else could a manager want? Sounds like it’s your manager that needs to make more calls and increase his activity.

CRM 50
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Salespeople have questions. Jeffrey has answers.

Strategy Driven

How would you approach the market of sales professionals and sales management? But if you could get them to record something on their laptop immediately, like a two minute, this goes here, this goes here, and you could actually do their CRM entering for them… Oh baby! Do I need two different approaches? Gerhard, No. Go Phillies!