The Horizons Tracker

AUGUST 18, 2019

The researchers examine four key performance indicators to assess the impact of wellbeing investment: customer loyalty, employee productivity, profitability, and employee turnover. Why engagement matters.

Customer Loyalty 72

Customer Loyalty Education Loyalty ROI 72

Strategy Driven

MAY 7, 2012

I am a living example of what writing can do to change a career. CEOs want to create great reputations, keep customers loyal, keep employees loyal, have no problems, maintain safety, and make a profit. Leadership Inspirations – A Call for Innovation. Write an article. Nothing breeds attraction like the written word.

White Paper 50

White Paper Reputation Customer Loyalty Seminar 50

Harvard Business Review

DECEMBER 14, 2011

Instead programs that offer the most stability, as reported by 75 percent of respondents, are those that communicate brand mission and provide career development opportunities. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.

Company 21

Company Heskett Audience Ryan 21

Harvard Business Review

MAY 29, 2012

Most human projects, from eating lunch, to buying a house, choosing a career, and setting life goals, measure success along many dimensions. Some want their firms to make informal commitments to build employee and customer loyalty that will pay off in the future. To maximize calories (again, you are still eating)?

Short-term 16

Short-term Long-term Objective Price 16

N2Growth Blog

NOVEMBER 15, 2010

Fear based motivations don’t instill loyalty, create trust, build morale, inspire creativity, attract talent, or drive innovation. when things get tough, or other opportunities present themselves, your employees will cut-and-run at the first option that comes their way because you have failed to earn their loyalty.

Loyalty 417

Loyalty Blog Leadership Brand 417

Harvard Business Review

MAY 31, 2017

consumers already prefer chatbots to humans for customer relations. Customer service representatives can step in to handle exceptions, with the algorithms looking over their shoulders to learn what to do next time around. Improving customer loyalty and retention. In fact, 44% of U.S.

Process 15

Process Company Supply Chain Software 15

Harvard Business Review

MARCH 1, 2017

By diving into the data, we were able to dramatically reduce customer dissatisfaction, increase customer loyalty, and develop new, differentiating service offerings. Figuring Out What Our Customers Wanted. The innovation team concluded that we were neither seeing nor valuing our guests’ clothing as they did.

Hotels 8

Hotels Fashion Budgeting Retail 8

CoachStation

AUGUST 26, 2022

We’ve also learned that one in two employees have left a job to get away from a manager and improve their overall life at some point in their career. Additionally, teams with thriving workers also see higher customer loyalty. At CoachStation, we believe this figure to be much higher, in fact, more like 2 in 3 employees.

Motivation 130

Motivation McKinsey Attrition Influence 130

Frank Sonnenberg Online

MARCH 4, 2025

While I acknowledge the importance of these financial elements, one may wonder why certain vital aspects, such as employee commitment, customer loyalty, the organizations reputation , and the credibility of its leaders, are not explicitly included. Are they suggesting that those factors are unimportant?

Customer Loyalty 84

Customer Loyalty Short-term Bureaucracy Morale 84