Leading Blog

OCTOBER 19, 2020

T HE leadership we need now can be found in the entrepreneurial mindset—the characteristics found in entrepreneurs. We need new ways to lead during the crisis – from how to reshape our careers or work, to how to craft a fresh collaborative model in this instantly all-digital age. More importantly, leadership.

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Entrepreneur Open-book Sports Learning-by-Doing 424

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

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Govindarajan Hotels Business Model Software 254

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

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Simon Blanchard Hotels Attrition 260

Great Leadership By Dan

OCTOBER 8, 2020

What are your leadership values? On the second day of the event, one of Dave’s senior-staff members (without consulting Dave) sent middle management home to save travel and hotel costs. I asked Dave what his top three leadership values were. Helen Horyza is the President of Elevate Your Career Inc., His anger was intense.

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Hotels Middle Management Career Talent Management 198

Leading Blog

OCTOBER 10, 2016

Durkin brings servant leadership to all that he does. His WOW chapter titled Leadership and People is on–target. He amassed 126 wins in his 29-year NFL head-coaching career. Think about what Hilton Hotels says in its VALUES statement: “ PEOPLE are our most important asset.” He writes: I love studying great coaches.

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Leadership Mission Statement Hotels Sports 150

Career Advancement

JANUARY 21, 2019

Refusing these duties can definitely hurt your career. They may even appreciate the fact that you’re going to be the designated driver, so they won’t have to worry about making it back to their hotel safe and sound. Contact leadership coach Joel Garfinkle to learn how to build relationships and become more influential at work.

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Armstrong Definition Hotels Brainstorming 230

Frank Sonnenberg Online

DECEMBER 3, 2024

Airlines charge for baggage and seat selection, hotels add fees for Wi-Fi and late checkout, law firms bill for making copies, banks penalize for not meeting minimum deposit requirements, and certain restaurants tack on a wellness fee to support staff healthcare benefits. It seems like hidden fees are sprouting up everywhere these days.

Intangible Assets 108

Intangible Assets Price Cost Airlines 108

Great Leadership By Dan

JANUARY 24, 2012

In former roles, in managing leadership development programs at large companies, I would always take the time to talk to participants before and after they attended an external executive development program. They get tons more out of the program, and their careers don’t fall apart while they are off the grid.

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Execution Development ROI Participative 231

Terry Starbucker

MAY 31, 2015

I’d been at my leadership role for 6 years. Our quest needed to stay fresh, vibrant, and exuberant, and the best way to do that was through the words and actions of a new generation of leadership. As I preached many, many times to my staff in my leadership lessons, “ If you’re not going forward, you’re going backward ”.

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Collins Leadership Operations Travel 150

You're Not the Boss of Me

OCTOBER 26, 2014

During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well. We stayed at the Heathman Lodge, an upscale hotel built to blend harmoniously with the Pacific Northwest environment.

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Hotels Leadership Travel Environment 72

Tanveer Naseer

OCTOBER 25, 2011

And yet, this is exactly what one hotel employee recently did as seen in the aptly titled video “Joey Quits”, which has been viewed over 2 million times on YouTube. Most often, this shows up in people trying to mimic the success of other organizations by simply cutting and pasting their strategies or leadership approaches onto their own.

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Uncertainty Bottom-up Goal Motivation 244

Terry Starbucker

APRIL 3, 2016

Fortunately, late that year a dedicated field technician in Grand Junction, Colorado and my faulty memory during a morning shower in Billings, Montana were the catalysts to finally lead me to the answer, and my greatest leadership discovery. I had finally found what I was looking for – a great leadership discovery. Here’s the story…….

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Leadership Operations Policies Hotels 150

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. For each of our various stops along the way, we reserved a room at a Howard Johnson hotel. We knew that all across the country these hotels were decorated with exactly the same wall colors, lamps, and bedspreads.

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Hotels Stress Resistance Restructuring 140

Terry Starbucker

JULY 17, 2016

This morning I was in a hotel room in San Antonio, Texas (where I’m attending a wedding later this evening) and as I was flipping through the channels on the TV looking for a news update I stumbled across something else that couldn’t escape my attention. Want to change the world? There’s nothing to it. It was Willy Wonka.

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Idea Generation BHAG Hotels Long-term 150

QAspire

JULY 22, 2010

Have you ever realized the costs of: having an inefficient leadership team? I have no words to write here but some of the points are also effective in your personal life also, like say the way u treat waiter in any hotel… I must say I will have good learning from these all points through out my life. setting wrong examples?

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Cost Middle Management Compliance Directory 159

Next Level Blog

OCTOBER 6, 2010

It wasn’t long after Michaels arrival that he was impressing his co-workers by offering $100 to a waitress at the nearby InterContinental Hotel to expose herself.   Still, it’s really easy for leaders with titles to underestimate the impact of their leadership footprint. Different people chose different options.

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How To Handbook Executive Coaching Case Study 168

Mike Cardus

OCTOBER 9, 2013

This workshop will teach you how to find unique perspectives, think more creatively, enhance your creative expression, and help you manifest positive change for yourself and for your career and company. Where: Millinnium Hotel 2400 Walden Ave Cheektowaga NY 14225 Register and Learn More… [link]. Event Information.

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TRIZ Innovation Workshop Hotels 102

Mark Sanborn

JANUARY 25, 2021

It’s impossible for a title or an organizational chart to reflect all the many people who act as leaders, or exert leadership throughout the organization. Leadership Large and Small. Yes, those history-making events certainly marked extraordinary acts of leadership and courage. Such people are “non-titled leaders.”

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ROI Hotels Influence Bottom-up 124

Next Level Blog

NOVEMBER 5, 2010

Even More Leadership Lessons from the Washington Redskins | Main | The Power of Courtesy » November 05, 2010 The Heroes of Walter Reed Yesterday, on a rainy afternoon in Washington, DC, I had the privilege of doing something that I wish every American had the opportunity to experience. 

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Blog Executive Coaching Open-book Hotels 144

Strategy Driven

JULY 25, 2021

Many people become certified in a certain subject so that they can pursue a career in a specific industry. For example, a course in leadership could help to earn you a leadership certificate. When starting your own company, you don’t have to prove to an employer that you have certain credentials – you are the boss.

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Ethics Hotels Compliance Course 106

Coaching Tip

APRIL 2, 2011

I'd know: During my 40-year coaching career at West Point, Indiana and Texas Tech, my teams reached the Final Four on five occasions, winning the national championship three times. To stay focused , we usually stayed in a quiet hotel other than the one assigned to us by the NCAA. My approach was obviously not always successful.

Hotels 84

Hotels Conference Objective Media 84

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. An employee in great service culture such as predominates at Nordstrom or Zappos or the Ritz-Carlton Hotel Company is expected to take positive, creative action on behalf of others.

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Airlines Mission Statement Customer Loyalty Mayo 117

Your Voice of Encouragement

JANUARY 18, 2010

Jeff" owns a hotel in one of the New England states. Six months later, this consultant walked into the hotel and immediately sensed a difference in the attitudes of the people she encountered. Individuals came up to her and said that they loved coming to work now because the atmosphere at the hotel was totally different.

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Hotels Survey Software Learning Curve 105

You're Not the Boss of Me

AUGUST 15, 2010

And, I experienced a variety of attitudes from hotel staff as well. On one particular trip to Toronto, I stayed in a hotel that was, and is, a rather posh place to hang your hat so I was quite looking forward to the experience. The hotel staff was upbeat, positive and friendly. Here, we were warmly welcomed.

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Hotels Leadership Blog Porter 52

Skip Prichard

AUGUST 25, 2019

” Those words are printed on the back cover of Five Frequencies: Leadership Signals that Turn Culture into Competitive Advantage. I followed up with the authors to learn more about their leadership philosophy. But you should pick a longer time horizon for calculating ROI on your leadership choices. What Leaders Tolerate.

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Competitive Advantage Leadership Analysis Tips 101

The Practical Leader

APRIL 6, 2022

Many more people are searching beyond a job or career to find a calling. ” These shifts have profound implications for leadership and culture. ” Hotel company: “ Making people away from home feel they are among friends.” Creating leadership energy is an inside job. We want to make a difference.

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Mintzberg Energy Pharmaceuticals McKinsey 111

In the CEO Afterlife

NOVEMBER 20, 2017

My career as a CEO of a Fortune 500 company had come to an end with the sale of the company. That career shift resulted in plenty of travel and lonely nights in hotel rooms. That career shift resulted in plenty of travel and lonely nights in hotel rooms. That was not the case. I thought I could.

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CEO Hotels Blog Consultative 100

First Friday Book Synopsis

MAY 7, 2011

Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” Here is an excerpt from an article contributed by Liz O’Donnell, founder and creator of the HelloLadies.com website, to The Glass Hammer, an online community designed for women executives in financial services, law and business.

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Conference Hammer Leadership Career 80

LDRLB

JANUARY 20, 2011

The book is a solid compilation of advice for those looking to build a profitable career in hospitality. The second is as a book on leadership. Chase lays out some tips and techniques to bring more leadership on the restaurant floor, but there’s little application evidence or research. In that regard, the book is valuable.

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Review Books Hotels Consultative 68

LDRLB

JANUARY 20, 2011

The book is a solid compilation of advice for those looking to build a profitable career in hospitality. The second is as a book on leadership. Chase lays out some tips and techniques to bring more leadership on the restaurant floor, but there’s little application evidence or research. In that regard, the book is valuable.

Review 68

Review Books Hotels Consultative 68

Lead from Within

JUNE 10, 2018

Work travel isn’t easy–leaving your life behind and living out of a hotel room in a place where you may not know even a soul can be true drudgery. THE LEADERSHIP GAP. Additional Reading you might enjoy: 12 Successful Leadership Principles That Never Grow Old. A Leadership Manifesto: A Guide To Greatness.

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Performance Review Survey Document Learning-by-Doing 164

Leadership Freak

NOVEMBER 27, 2017

Just a few hours later, I found myself staring at a McDonald's from my hotel room. The first time I read Paradigms almost 25 years ago, it led me to disrupt and then change my career. By now, paradigm has become a buzzword. That's too bad, even foolish. What was true then is even truer today. You are correct. See what I did there?)

Trends 100

Trends Open-book Blanchard Learning-by-Doing 100

The Practical Leader

FEBRUARY 27, 2012

Is career development fostering engagement ? on April 18 at the beautiful Royal York Hotel in Toronto. As conference leader, I’ll be opening and closing the Conference while connecting the critical leadership dots throughout the day. .” Simon’s inspiring keynote will get to the very heart of leadership.

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Simon Discount Hotels Open-book 58

HR Digest

JANUARY 19, 2023

In addition to fostering these groups, our colleagues are supported by a Global Diversity, Equity & Inclusion Council, which we introduced in 2018 and is chaired by our CEO Mark Hoplamazian and SVP of Global DE&I Tyronne Stoudemire to ensure that the importance of creating a diverse workforce is championed by Hyatt leadership.

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Diversity Human Resources Globalization Commitment 69

Surviving Leadership

JUNE 18, 2018

On the walkway between my hotel and the convention center (I refuse to call it a “pedway”) there are a series of posters highlighting different neighborhoods in Chicago – Lincoln Park, Hyde Park, the Loop, etc. All of these things impact our careers. Follow us on Twitter with #SHRM18 and #SHRM18Bloggers.

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Conference Hotels Career Blog 51

HR Digest

MAY 22, 2019

percent of those working in hotels, restaurants, bars and other related professions. If an individual feels that not participating in work-related happy hours or drinking at a company party would stall their career in some way, I would remind them that they always have the option to not drink alcohol. Construction - 16.5

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Long-term Short-term Construction Stress 74

Strategy Driven

MAY 23, 2016

Here is what will make you or anyone near you, or anyone in a job they consider beneath them, or anyone who hates work, understand the formula for emerging into a better career – certainly a better job. Looking at your job as menial rather than a steppingstone towards your career. Your internal happiness. Your attitude toward work.

Company 50

Company Advertising Merchandising Retail 50