N2Growth Blog

MARCH 23, 2010

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304

Blog CRM Management Brand 304

QAspire

AUGUST 8, 2010

Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning. Identify metrics : What metrics can effectively help you meet your goals?

Business Objectives 142

Business Objectives Metrics Objective Directory 142

Women on Business

OCTOBER 12, 2012

Amanda D’Amico of Wharton Magazine shared some of those tips: “Be careful who you befriend, because you never know who you manage.” ” –Kimberly Kitchings, vice president of corporate and strategic planning program metrics for Cotton Inc. ” – Jane DeFlorio, managing director of Deutsche Bank.

Advice 197

Advice Career Strategic Planning Metrics 197

Terry Starbucker

JULY 29, 2018

4) The right metrics & measurements are set up – Each position needs objectives measure of success, from both a personal, team, and company-wide perspective. Choose them wisely, and keep them to a small and manageable number. Principle #6: Measuring, Monitoring And Managing With The Right Metrics.

Metrics 171

Metrics Leadership Retail Follow-up 171

Terry Starbucker

NOVEMBER 27, 2011

Relentlessly Push 3 Key Metrics - We have to measure what we manage, and while all great businesses measure a lot of important things, there should always be a few that are tracked and known to ALL teammates. We focus on all of those other steps (the mantra, the metrics, the values, etc), and we’ll succeed.

Leadership 416

Leadership Mission Statement Metrics Survey 416

Let's Grow Leaders

AUGUST 29, 2022

Have you ever noticed it’s not necessarily the times in your career that you worked the longest or hardest that led to better recognition? Talk to your manager, know what matters most, and be sure you help your team nail that. An easy way to do this is simply to ask your manager. Help them become leader teachers.

How To 476

How To Learning-by-Doing Team Efficiency 476

N2Growth Blog

DECEMBER 5, 2023

This executive role focuses on developing and implementing human resources strategies to manage the workforce and create a positive organizational culture. In today’s dynamic business environment, the CPO plays a pivotal role in talent management, recruitment, and retention.

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CPO Human Resources Compliance Human Capital 416

Let's Grow Leaders

SEPTEMBER 15, 2023

Is your team doing what you asked, but they’re focused on counting the metrics, and how busy they are as opposed to the quality metrics of how well they’re accomplishing those tasks? This question came from a reader of Winning Well: A Manager’s Guide to Getting Results Without Losing Your Soul.

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Productivity Products Team Metrics 266

N2Growth Blog

APRIL 25, 2024

Effective leadership development programs and a proactive approach can address these challenges, enabling organizations to cultivate a resilient workforce that can efficiently manage crises and strategic succession transitions. Foresight and proactive management must command the planning process.

Uncertainty 442

Uncertainty Planning Succession Long-term 442

Women on Business

FEBRUARY 7, 2012

Yet there’s been nothing traditional in sales for the past 15 years thanks, in part, to women making it a successful career path. How do companies motivate and manage a generation of workers who grew up receiving awards and prizes for just showing up? Some Millennials lack time management skills because parents managed their calendars.

Management 187

Management Media Learning-by-Doing Fashion 187

Leading Blog

NOVEMBER 7, 2011

This is a guest post by Joel Garfinkle, author of Getting Ahead: Three Steps to Take Your Career to the Next Level. What’s more, if you’ve always been the ‘unsung hero,’ management wants to know who you are. Here are some of the most common issues: Not making an effort to be visible to management. Great material.

Executive Coaching 285

Executive Coaching Bottom-up Career Short-term 285

N2Growth Blog

JULY 14, 2019

The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers. Businesses that understand the importance of employee engagement and manage it through a formal program to align to their customer experience goals, achieve far superior results”.

Metrics 353

Metrics Commitment Tools Report 353

Great Leadership By Dan

DECEMBER 19, 2011

Establish metrics and goals. There are two kinds of metrics – what I would call “end result”, or lagging metrics, i.e., percentage of female executives, managers, etc… and “activity”, or leading metrics. Tie executive variable pay to both end result (representation) and activity (2X2 grid) metrics.

Planning 229

Planning Development Metrics Succession 229

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence Brand 419

Leading Blog

MARCH 1, 2024

From the aggressive rethinking of workload management, to introducing seasonal variation, to shifting your performance toward long-term quality, Slow Productivity provides a roadmap for escaping overload and arriving instead at a more timeless approach to pursuing meaningful accomplishment. But are these really our only choices?

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Books Leadership Ryan Sharpe 303

N2Growth Blog

NOVEMBER 27, 2023

As virtual coaching continues to gain traction, more and more leaders are embracing this powerful tool to enhance their leadership abilities and accelerate their career trajectories. This allows for greater accessibility and ensures that coaching initiatives align seamlessly with the busy lives of these leaders.

Executive Coaching 433

Executive Coaching Execution Active Listening Leadership Development 433

N2Growth Blog

NOVEMBER 29, 2010

Posted on November 29th, 2010 by admin in Miscellaneous , Operations & Strategy , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth Bonus or no bonus? They must be relevant, meaningful, in alignment with cultural values, and tied to the right set of metrics. That is the question.

Blog 382

Blog Metrics Brand CEO 382

Leading Blog

JULY 12, 2021

Many of the painters we now celebrate as creative geniuses devoted a significant portion of their careers to copywork. Caution: do not obsess over and single metric or forge to update your metrics as you grow. #7 Studies show that the better we perform a task, the worse we are at communicating how we managed to do it.

Engineering 369

Engineering Succession Audience Metrics 369

N2Growth Blog

AUGUST 16, 2010

They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&#

Blog 366

Blog Politics Mission Statement Brand 366

N2Growth Blog

JULY 6, 2010

The basic flaw in most arguments in support of CEO term limits stems from a belief that tenure is somehow a very relevant metric, and that there is some mystical optimum time to serve. And what if a company finds or is built by just that person…and loses them to a term limit?

CEO 305

CEO Blog Long-term Short-term 305

N2Growth Blog

MARCH 10, 2011

Now the good news : As much as some people want to create complexity around the topic of leading change for personal gain, the reality is that creating, managing and leading change is really quite simple. All initiatives should include detailed risk management provisions that contain sound contingency and exit planning.

Leadership 397

Leadership Competitive Advantage Due Diligence Short-term 397

Terry Starbucker

OCTOBER 12, 2014

It was July of 2010, and I was playing a round of golf with my core management team in Billings, Montana. The buyers had already signaled their intentions to change the management structure post-closing, which meant I would soon be out of a job, and the business equivalent of a lame duck until the deal was fully consummated in December.

Metrics 270

Metrics Reference Career Course 270

N2Growth Blog

JANUARY 20, 2011

In fact, gossip seriously undermines each one of the aforementioned success metrics by propagating inaccurate information. When you take part in gossip you do none of these things. At its core, gossip is the highest form of disloyalty, and it is far from innocent or idle.

Blog 419

Blog Reputation Participative Brand 419

Terry Starbucker

NOVEMBER 3, 2013

The short version of this definition is commonly known as “everybody on the same page” I’ve heard that line again and again during my career, but more often in the form of a lament. And, better still, I knew that if those metrics were optimized, profit would follow. The first, is a Total (Valued) Customer Number.

Retail 325

Retail Drucker Objective Metrics 325

N2Growth Blog

APRIL 25, 2010

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. So, what’s wrong with tenure you ask?

Loyalty 419

Loyalty Blog Brand Follow-up 419

Let's Grow Leaders

JANUARY 14, 2015

I spent the first decade of my career in HR. You need YOUR BEST players managing your people strategy, not your leftovers. And even letting one or two mediocre players hang on diminishes credibility for an organization proposing candidates or offering advice on performance management. Disconnected Metrics.

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P&L Metrics Compliance Advice 180

N2Growth Blog

NOVEMBER 8, 2023

Robust supply chain leadership ensures effective oversight and management of the end-to-end supply chain processes, from procurement to delivery. Moreover, strong leadership in supply chain management ensures cost efficiency. Technology can play a pivotal role in the initial stages of the CPO search process.

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Chief Procurement Officer Supply Chain CPO Leadership 412

Tanveer Naseer

JULY 11, 2017

Fuelling top performance is the goal for most leaders and managers. The best managers know their people are the key to achieving top performance on every metric of success they track. As a leader or manager, how can you make the biggest difference through leveraging the talents and efforts of the people on your team?

Strategy 279

Strategy BHAG Resistance Micromanagement 279

Lead Change Blog

OCTOBER 2, 2014

Lucille Ball – This failed actress was told to pursue another career. Hiring Managers Pick Unqualified, Lower Talented People On Purpose – There is a department head, a very smart woman, who never hired anyone with a degree. Their isn’t a hiring metric out there that measures drive, desire, or passion.

Collins 409

Collins Micromanagement Positioning Letter 409

Leading Blog

DECEMBER 9, 2019

You don’t have to be a management expert, accountability speaker or business guru to be a catalyst for excellence. How does the organization intend to encourage my professional development and career growth? What advice can you offer on ways I can move forward in my career? What does “living our core values” look like to you?

Strategic Planning 270

Strategic Planning Workshop Objective Learning-by-Doing 270

N2Growth Blog

DECEMBER 13, 2010

Perhaps most importantly they have the ability to align interests and sell the vision unifying leadership, management, staff and external stakeholders as well. Great leaders understand how to manage conflict and close positional gaps. Section III: Strategy. Section VI: Persuasiveness. Section IX: Team Building.

Blog 366

Blog Leadership Benchmarking Tactics 366

N2Growth Blog

JANUARY 16, 2011

Have you figured out how to apply the laws of scarcity to brand management? While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brand management that is all too often overlooked as a success metric. If not, then this post is for you. will go into decline.

Brand 382

Brand Brand Management Blog Media 382

N2Growth Blog

OCTOBER 28, 2010

Anyone paying attention to current events has recently witnessed that it doesn’t really matter whether you’re a politician, investment banker, CEO, or just an average citizen, when it comes to making a simple decision, managing a crisis, or attempting to exploit an opportunity, timing is everything.

Blog 418

Blog Leadership Self-aware Crisis 418

Chartered Management Institute

FEBRUARY 9, 2024

How better management invigorates healthcare Words Nigel Cassidy The world’s best-performing healthcare organisations are led by trained medical leaders. Trained managers outperform on all key leadership metrics Source: CMI Better Managed Britain report, 2023, p16 But attitudes are moving on. Booster jab!

Management 119

Management Morale Metrics Article 119

N2Growth Blog

MAY 5, 2011

It has definitely caused its fair share of angst, frustration, and vigorous debate among executives and professional advisors simply for the reason that it is one of the few metrics that touches virtually every aspect of a business. At this stage of my career I tend to look at the nature of the engagement more than I do my rate schedule.

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Price Discount Brand Supply Chain 371

Leading Blog

JULY 12, 2019

What matters to the average worker includes career opportunity, meaningful work, a balanced life, a fair wage, and being treated with respect—not increasing output. As a leader or manager, you have to attend to the goals of your board or bosses and to the career aspirations of your workers.

Consultative 228

Consultative Career Goal Metrics 228

Lead on Purpose

AUGUST 10, 2013

Smart goals and data-driven assessment help employees and managers map career advancement – Guest post by Danielle M. Employees may start angling for a merit increase after a certain amount of time on the job, but discussions about advancement can get uncomfortable — and frustrating — if metrics are left out of the equation.

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Goal Metrics Lean Manufacturing Supply Chain 150