Remove Career Remove Management Remove Root Cause Analysis
article thumbnail

10 Things I Learned from a Training Program That I Still Use Today

Great Leadership By Dan

?????. Kodak European Management Development Program. Having spent most of my career in corporate training, I’ve attended more training programs than the average bear. However, there were a few that taught me things that I’ve used throughout my career and still use today. 2000, Lausanne, Switzerland (can you find me?). ?????

Training 233
article thumbnail

Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Functional or departmental silos managed by a management hierarchy create a top-down pyramid.

System 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Concepts That Will Help Your Team Be More Data-Driven

Harvard Business Review

I’ve spent my career helping companies address their data and data quality opportunities. Fortunately managers, aided by a senior data scientist engaged for a few hours a week, can introduce five powerful “tools” that will help their existing teams start to use analytics more powerfully to solve important business problems.

article thumbnail

Identifying Root Causes Beats Quick Fixes Every Time

Frank Sonnenberg Online

Guest Post By Sarah Hiner. We all like quick fixes. Got a rash? Apply some cream to make it go away. If it still doesn’t go away, apply a stronger steroid cream—that will “fix it.” When a child is crying, give him or her a pacifier or a treat to quiet him down. For an older child, hand him a screen—he will be quiet. Problem solved.

Diversity 139
article thumbnail

To Handle Increased Stress, Build Your Resilience

Harvard Business Review

We turn to productivity tools or apps that promise to help us manage mounting pressures or we look for ways to alleviate our discomfort: find a different job, hire a new employee to take on an increased workload, or switch careers. Analysis alone isn’t enough. But these solutions are often temporary and ineffective.

Stress 15
article thumbnail

6 Ways to Screen Job Candidates for Strategic Thinking

Harvard Business Review

In a 2013 Management Research Group survey , when executives were asked to select the leadership behaviors that were most critical to their organization’s future success, 97% of the time they chose being strategic. What are the steps that you have taken during your career to become a more strategic thinker?

article thumbnail

Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

The manager’s answer: “I don’t want to be a Chicken Little about this.” First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. So it had to use the washer fluid itself to cool down.” It’s not my job.”