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Currently Managing Director at Google, she has built a career focused on cross-functional leadership, large-scale business growth, and executive alignment. Her expertise spans customer-centric innovation, operational leadership, and leadership development in global organizations.
The Importance of Strategic Commercial Leadership Strategic leadership is the linchpin that aligns an organization’s vision with its operational execution. The Career Path to Becoming a Chief Commercial Officer The journey to this executive position typically involves a blend of formal education and extensive professional experience.
Most of them tell me that they spend most of their time looking at performance indicators - Summaries of key metrics - Spreadsheet data - Other dashboard tools. Monitoring performance metrics is a good thing. Yet sometimes internal systems present metrics that are easy for us to monitor but aren’t the right things for us to monitor.
The Strategic Sort: Deciphering What Matters Most Picture this: Your boss slides over a scroll of 27 KPIs and you’re playing a corporate game of ‘Which Metric is Least Tragic?’. And curiosity about how to approach your work differently. Identifying the expendable can be surprisingly quick once you start that dialogue.
Establish the “Immutables” – You’re now ready to lay down a few operational “immutables” – your leadership lines in the sand. We used 3 – total customer counts, our operational fault rate, and our Net Promoter Score. THAT’s what this was all about. And guess what?
Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning. Identify metrics : What metrics can effectively help you meet your goals?
I’ve experienced that plenty of times in my career, at one moment preaching about a “BHAG” – the Big, Hairy Audacious Goal – and just a few moments later drilling down and coming to terms on a missed quarterly target) . Unrealistic budgets and operational goals are morale (and job) killers.
These changes necessitate a keen understanding of the current landscape to successfully navigate the complexities and ensure organizations’ continued operations and survival. They must maintain transparent communication on career progression and potential succession strategies.
The Chief Operating Officer is an organization’s powerhouse, ensuring every process and experience in your business runs like a well-oiled machine. This key executive monitors daily operations, ensuring efficient and effective methods. Tech Savviness: Leveraging technology to boost operational efficiency.
Many of the painters we now celebrate as creative geniuses devoted a significant portion of their careers to copywork. Caution: do not obsess over and single metric or forge to update your metrics as you grow. #7 But if that’s the only practice you’re getting, chances are you’re only operating at a fraction of your potential.
Posted on July 7th, 2010 by admin in Leadership , Operations & Strategy , Rants By Mike Myatt , Chief Strategy Officer, N2growth I have read some interesting articles and blog posts of late on the subject of CEO term limits, and felt this topic worthy of discussion.
Hearts Before Charts First-time leaders tend to focus exclusively on metrics and deliverables while overlooking team dynamics and individual motivations. Missing the Horizon New leaders obsess over daily operational details while broader strategic imperatives drift away.
Effective leaders in this space have the ability to optimize supply chain operations, streamline processes, and identify cost-saving opportunities. A well-rounded and comprehensive set of leadership requirements can be defined by involving stakeholders from finance, operations, and other relevant areas.
Posted on November 29th, 2010 by admin in Miscellaneous , Operations & Strategy , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth Bonus or no bonus? They must be relevant, meaningful, in alignment with cultural values, and tied to the right set of metrics. That is the question.
Effective succession planning helps: Prepare Internal Candidates: Equip them to transition seamlessly into key roles, minimizing disruptions and maintaining operational stability. Key aspects include operational efficiency, financial viability, and the stability of business continuity.
In today’s post I’ll take a look at timing as key success metric… As the verse from the old Kenny Rogers song goes “you have to know when to hold em and know when to fold em.&# So much so, that if you don’t think timing is everything - think again.
They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&#
Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?
These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation. I want metrics that mirror experience. Walking into these organizations is often like traveling back in time 20 years. Tenure is too qualitative. I agree that loyalty is critical.
It prepares for the inevitability of change and ensures that operations will remain uninterrupted while minimizing potential hiccups that may come with the transition of power. All of which are key factors in career satisfaction, talent retention, and employee engagement. It’s not enough to simply select potential successors.
Once upon a time, there was a little girl called Goldilocks…… I’ve done a lot of budgeting, planning, and goal setting over the course of my career. This was a goal typically tied to an operatingmetric, like the Net Promoter Score, or the company’s “fault rate&# (i.e.
In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.
I think many in leadership get to choose the metric they use to measure, and they seem to always choose the one that makes them look good. That said, your observation about the need to measure the "right" metrics is an astute one. Thank you for sharing this freely. link] davidburkus Great exam. Kavita Great article.
In fact, gossip seriously undermines each one of the aforementioned success metrics by propagating inaccurate information. When you take part in gossip you do none of these things. At its core, gossip is the highest form of disloyalty, and it is far from innocent or idle.
It has definitely caused its fair share of angst, frustration, and vigorous debate among executives and professional advisors simply for the reason that it is one of the few metrics that touches virtually every aspect of a business. At this stage of my career I tend to look at the nature of the engagement more than I do my rate schedule.
Gut instincts can only take you so far in life, and anyone who operates outside of a sound decisioning framework will eventually fall prey to an act of oversight, misinformation, misunderstanding, manipulation, impulsivity or some other negative influencing factor. They make bad decisions. What would happen if no decision is made?
Help people see themselves operating in the new environment. Define the metrics you will use to measure progress. Build relationships—get to know your people—their interests, family, key accomplishments, frustrations, and career goals. Use words that are simple, visual, and concrete. Explain the WIIFT—what’s in it for them.
Tom values people by getting to know all his employees’ names, their interests outside of work and their hopes for their careers. He also gives employees a voice by keeping them informed of how the company is doing financially and by sharing operatingmetrics.
Your metrics will show. Stephanie shares: “ Leadership self-care includes practical actions you can achieve to take care of yourself as a leader and ensure you’re operating at the highest level. Joel Garfinkle of the Career Advancement Blog shared Is your Employer Checking your Social Media Use? The answer is no.
While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brand management that is all too often overlooked as a success metric.
Just as performance metrics are closely scrutinized, leaders must gather data from employees to gather perceptions of the leader''s service to employees. Do employees feel that their boss honors their career aspirations, building needed skills that serve their organization now and in the future?
It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read!
Deliverables, benchmarks, deadlines, and success metrics must be incorporated into the plan. This may be the first time in my career that I've been accused of taking a standard management approach.:) Every task should be assigned and managed according to a plan and in the light of day. via n2growth.com [.]
Throughout my career, I have spent a lot of time studying and teaching leadership. Birx and Fauci have illustrated the importance of studying the key metrics, trends, and the models being used to predict the future. It’s a fascinating subject! Once collected, the data must be organized and analyzed.
I’ve spent a long career seeing countless new supervisors struggling mightily with the idea of actually “managing” a staff – setting priorities, communicating the company vision, motivating, holding people accountable, and delivering the necessary coaching and corrections. It just can’t all be nuts and bolts, and numbers and metrics.
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I’ve been fortunate enough over the course of my 34-year career to have arrived at what I call the leadership summit – a high place of great business success and personal satisfaction, and a fulfilling culmination of years of effort, determination, and dedication. But there’s one more step that REALLY ties this all together….
I wasn’t nearly as dazzled by Jim’s statistics and metrics as I was his outlook on life. Where Jim fell short in my opinion was that if you’ve heard Jim before, there wasn’t a lot of new information. Jim went to his staples of Level 5 Leaders, the Hedgehog principle and the Flywheel concept.
I have been generally well regarded throughout my career for building extremely effective teams, and what I can share with you is that team building is not about equality at all. It is not too difficult to get your crew all oaring together when these characteristics are firmly in place because they now know which direction to row.
Hiring can be a straightforward process when you have your recruitment metrics clearly defined in front of you. Image credit – Freepik) These metrics can quantify the data you have at your disposal and knowing which recruiting metrics your company prioritizes can further simplify the process.
Plus, taking these critical cogs in the wheel out of circulation for even a few days can certainly be a burden on the operation. It just can’t all be nuts and bolts, and numbers and metrics. So many times in my career, I have seen managers choose supervisors for the wrong reason. And not just once a year.
During our conversation he mentioned, “Our biggest enemy is not our competitors but our own complexity as an organization in form of organizational design, structures, processes, culture, systems, tools, scale and metrics.” Throughout my career, I have consistently seen increasing friction as an organization scales and grows.
As SVP of Operations, I approached my first visit to the field after his death with a great deal of trepidation. I wanted to be a leader – something I had promised myself I’d doggedly pursue since I had hit my career bottom two years earlier. How were we going to deal with this? Why can’t you get 100%?). I pointed at the smiley face.
“A child’s attachment to the adoptive parent(s) is obviously a key metric in the adoption community,” the researchers explain, “and we found this to be positively impacted as a result of organizational support for adoption.” ” Adoption assistance.
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