The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

Harvard Business Review

NOVEMBER 1, 2018

I’ve spent my career helping companies address their data and data quality opportunities. Poor data is the norm — fouling operations, adding cost, and breeding mistrust in analytics. Root cause analysis is a structured approach for getting to the real reasons things go wrong — the root causes.

Root Cause Analysis 14

Root Cause Analysis Team Analysis Learning-by-Doing 14

Harvard Business Review

JUNE 5, 2014

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. ” Second, Keller says that for years it was considered bad for your career if information filtered up to the highest ranks. So it had to use the washer fluid itself to cool down.”

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8