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Resourcefulness Matters: How to Help Your Team Be More Resourceful

Let's Grow Leaders

One of our favorite examples of this was when Karin worked with thirty BPOs (outsource contact centers) in her role leading the Strategic Partnership Channel at Verizon. The internal Verizon centers always held fancy kick-off meetings and the outsourced centers wanted to hold one too. But they just didn’t have the same budget.

Resources 509
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Intangible Loss of Outsourced Innovation

Mills Scofield

I’ve been thinking about the 2 nd , 3 rd order effects of outsourcing, especially now that some companies are either doing or seriously considering insourcing. I’ve wondered about the cost-benefit equation of in vs. outsourcing for a while.

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In Search of the Perfect “Boss”

Lead Change Blog

She most recently served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build great customer experiences and strong cultures. Leadership Development authenticity career development humor mentor'

Wireless 295
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First Look: Leadership Books for June 2020

Leading Blog

Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Mansharamani illustrates how in a very real sense we have outsourced our thinking to a troubling degree, relinquishing our autonomy. When leaders and aspiring leaders seek out advice, they're often told to try harder.

Books 419
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Charles Handy’s Big Ideas

QAspire

Charles Handy, the renowned Irish author and philosopher who shaped modern thinking on organizations and careers, passed away in mid-December 2024 at the age of 92. Another of his transformative ideas was the portfolio careerencouraging individuals to build diverse and meaningful work experiences rather than adhering to a single career path.

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Beyond the Corner Office: Holistic Approaches to Succession Planning

N2Growth Blog

This process helps organizations align their current and future business goals, promotes employee career development, and ensures smooth leadership transitions. In-depth training programs, whether in-house or outsourced, can significantly enhance a leader’s ability to handle situations when the need arises.

Planning 414
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Workplace Culture: How to Leverage Innovation No AI Bot Can Replace

Let's Grow Leaders

Empathy can’t be outsourced to computers. But people still turn to human managers who can understand how they feel, c oach them in their careers, and build culture. If you want a competitive edge, you’ve got to tap into your team’s human potential to do what humans do best—connect and create. What ticks off your customers?