The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

Frank Sonnenberg Online

APRIL 18, 2021

How about sponsoring technology for a school so the students have better tools for learning…or sponsoring internships for female students or students from underprivileged areas so they are exposed to a business setting at a young age and inspired by working in that environment?

Diversity 139

Diversity Short-term Class Root Cause Analysis 139

Harvard Business Review

FEBRUARY 19, 2018

We turn to productivity tools or apps that promise to help us manage mounting pressures or we look for ways to alleviate our discomfort: find a different job, hire a new employee to take on an increased workload, or switch careers. Analysis alone isn’t enough. But these solutions are often temporary and ineffective.

Stress 15

Stress Root Cause Analysis Learning-by-Doing Globalization 15

Harvard Business Review

JUNE 5, 2014

“The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. It’s not my job.”

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8