Harvard Business Review

JULY 19, 2011

While it may not be intuitive to global readers, I see many similarities between Samsung's transformation from local leader in Korea to major player on the world stage and our own journey in building the United Bank for Africa into a group that operates in 20 countries and on three continents.

Venture Funding 14

Venture Funding Banking Participative Globalization 14

Harvard Business Review

FEBRUARY 25, 2016

Far too often, leaders who are closing or shrinking an operation take the old tough guy approach. If the operation being closed or downsized is large or historically important to the company, the CEO should make at least one visit. While I was CEO of Quest Diagnostics, we acquired SmithKline Beecham Clinical Laboratories (SBCL).

Hammer 8

Hammer Operations Quality Project 8

Harvard Business Review

DECEMBER 9, 2015

For example, before performing every operation the surgical team should conduct a “time-out” 100% of the time to ensure that everyone agrees that they are operating on the correct patient and are performing the correct procedure on the right site and that any questions or concerns that any team member might have are addressed.

Health Care 8

Health Care Benchmarking Process Operations 8