Harvard Business Review

JULY 31, 2017

When a change practitioner talks about data, typically that is qualitative information, generated by a root cause analysis workshop or similar. These intangible factors like culture, leadership, and motivation do not yield easily to empirical analysis. To date, change management has not been based on a data-driven model.

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Harvard Business Review

SEPTEMBER 18, 2013

George, the CEO of a technology company with over 150 employees, believes that you need to be careful when confronting someone with intelligence gained from data mining. But it can also have a positive impact, if it promotes awareness of the public nature of our electronic presence and results in more thoughtful and responsible behavior.

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Harvard Business Review

JUNE 5, 2014

In early April, following the news of faulty ignition switches and recall of more than 6 million cars, GM CEO Mary Barra announced a “Speak Up for Safety” program. “GM First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis.

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