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Radically Rethinking Health Care Delivery

Harvard Business Review

No angel of government can or should do it for them. Jim Champy is a consultant and author. Learn more about the Advanced Leadership Initiative. You might think that hospitals will now earn more because they won't have to provide free care to the previously uninsured. Think twice.

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Stop Using the Excuse “Organizational Change Is Hard”

Harvard Business Review

But the problem with this attitude, which permeates all levels of our organizations, is that it equates “hard” with “failure,” and, by doing so, it hobbles our change initiatives, which have higher success rates than we lead ourselves to believe. .” On the surface, this is true: change requires effort.

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Where Have All the Process Owners Gone?

Harvard Business Review

When organizations set about improving the way the way they work, the natural tendency is for them to do it within functions. Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions.

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