Radically Rethinking Health Care Delivery
Harvard Business Review
MARCH 3, 2011
When I first suggested to a team of health care clinicians that their work needed to be radically redesigned, I was told that the word "radical" was reserved for only the most serious of medical procedures and I had no license to use the word — after all, I was not even a physician. Jim Champy is a consultant and author.
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