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The Big Disconnect in Your Talent Strategy and How to Fix It

Harvard Business Review

This leaves operating managers, the ultimate “consumers” of talent, to choose between two talent acquisitions methods (or “sourcing channels”): Either engage HR to acquire employees or engage Procurement to acquire contingent workers. Educate leaders on how and why to optimize a blended workforce.

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Recommended Resources – An Interview with Paul Leinwand and Cesare Mainardi, authors of The Essential Advantage

Strategy Driven

Those companies that ‘sweat’ their capabilities continuously improve them and sustainably capture the top-line growth in their industries and, ultimately, market leadership. Companies today operate in a business environment that encourages incoherence. Second, a coherent system focuses strategic investment on what matters.

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

These advisers are assisting customers seven days a week, averaging 16 operational hours per day, adding up to an average of more than 6,000 monthly interactions on both an in-market pre-sale and customer care basis. How technology is changing the way we work. Integration is hard. Keep it simple.

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