Charisma Loyalty Management Storytelling 
Harvard Business Review
NOVEMBER 21, 2016
In most cases, charisma is a useful quality for CEOs. But charisma has a dark side that can sap the strength and potency from an organization. But charisma has a dark side that can sap the strength and potency from an organization. Charisma is often misunderstood. Bu charisma can be a slippery slope.
Harvard Business Review
DECEMBER 29, 2011
All this economic uncertainty has given managers more to cope with, and some of my favorite — and our most popular — multimedia tackled the perennial people-management challenges, whether the person in question is a direct report, a customer, or thine own self. The Trouble with Salespeople. Turn Customers into Promoters.
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