Harvard Business Review

JUNE 6, 2013

and uncovers new customer insights; it then turns to operations to translate the insights into action.and hits a wall. The people in operations are too focused on fulfilling internal requests and service agreements to worry about customers, the ones that pay real money. Analytics "!) But moving to continuous delivery is a struggle.

Marketing 8

Marketing Six Sigma Banking Agility 8

Harvard Business Review

JULY 22, 2014

These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management. And expecting marketers to operate as a shadow IT department is both expensive and presents significant data-governance and operational risks.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

FEBRUARY 9, 2016

The survey gathers perspectives from a small but influential group of executives — chief information officers, chief data officers, and senior business and technology leaders of Fortune 1000 firms. Develop the right metrics. Insight Center. Corporate Culture for a Digital World. Sponsored by Accenture.

Chief Financial Officer 8

Chief Financial Officer Chief Information Officer Agility Metrics 8

Harvard Business Review

DECEMBER 11, 2013

The proliferation of C-suite roles is an indication of the increasing strategic and operational complexity organizations face. One of the newest additions to the C-Suite is the Chief Data Officer. Chief Operating and Finance Officers side-step this issue given the broader power-base of their positions.).

Incentives 8

Incentives Chief Information Officer Business Intelligence Execution 8

Harvard Business Review

JANUARY 19, 2018

But Anderson, who had served as an independent director on the company’s board for several years, did this through having “tremendous relationships and credibility with the operating executives.” ” With Anderson’s help, Staples’ net profits grew more than tenfold over the next five years.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

AUGUST 13, 2014

For the past four years, Accenture has conducted an annual survey of chief marketing officers (CMOs) and chief information officers (CIOs) to understand the state of their collaboration. The technology teams recognize that not every capability should be developed within the company.

CIO 8

CIO Chief Information Officer Marketing Survey 8

Harvard Business Review

SEPTEMBER 17, 2012

What resources do you have to get something fixed?" —Chief Operating Officer. A clear difference between winners and losers is that the winners developed an internal "coach" within the account. He earned our trust so we were much more open with him." —Chief Information Officer.

Chief Financial Officer 17

Chief Financial Officer Chief Operating Officer Chief Executive Officer Supply Chain 17

Harvard Business Review

NOVEMBER 2, 2018

Digital startups had begun producing virtual products that ZF did not know how to compete against, and engineers in logistics, operations, and other functions were finding that their traditional approaches couldn’t handle the complex issues they faced. ZF, a global automotive supplier based in Germany, was no exception.

Company 10

Company Automotive Project Chief Information Officer 10

Harvard Business Review

JUNE 13, 2017

A collaborative research project has launched in New Zealand to explore some of these larger questions of how governments can harness digital technologies to develop smarter, more inclusive societies. Thanks to advances in artificial intelligence and data analytics, it’s a metaphor with strong connections to the real thing.

Content 8

Content Transportation Osborne Chief Information Officer 8

Harvard Business Review

SEPTEMBER 10, 2015

What would new product development executives or project managers in the R&D lab tell you are the organizational dynamics that ice their best ideas? The other approach, a skunkworks, can develop ideas that may require their own distribution channels, or compete with products that the company already sells. Start with a survey.

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

AUGUST 29, 2013

Forty-five percent of marketing executives say they would prefer to enable marketing employees to operate data and content without IT intervention. For their part, IT executives believe marketers make promises they can''t keep and do not provide them with adequate information on business requirements. Develop trust by trusting.

CIO 9

CIO Chief Information Officer Marketing Technology 9

Harvard Business Review

FEBRUARY 18, 2011

Believe me, this skill comes in handy in the chief information officer's line of work: CIOs often have to tell CEOs that the large portfolios of legacy applications driving corporate operations are bound to fail sooner or later and need to be replaced. Avoid the temptation to develop "what if" scenarios on the fly.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

AUGUST 25, 2016

Marketing and commercial decision makers often complain that customer analytic tools developed to improve their productivity actually make them less effective. The bank started out working with a small number of account managers and clients to identify developments that would improve the business. Empower, don’t automate.

Retail 8

Retail Banking Chief Information Officer Report 8

Harvard Business Review

MARCH 18, 2014

One consultant described the search for a chief information officer in these terms: “Whereas technical expertise was previously paramount, these competencies [being sought today] are more about leadership skills than technical ones.” Developing Mindful Leaders for the C-Suite. Communication and presentation.

Skills 10

Skills Consultative Ethics Chief Information Officer 10

Harvard Business Review

DECEMBER 14, 2015

As the chief information officer of a large academic medical center, I oversee four petabytes of data. The idea was presented to BIDMC’s senior-management operating council and then to the Board’s IT oversight committee. Is that “big data”? My wife was treated successfully and is now cancer-free.

Health Care 8

Health Care Chief Information Officer Committee Early Adopters 8

Harvard Business Review

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. The chief risk officer (CRO) looks at the problem in terms of risk transfer and cyber insurance purchased.

Metrics 8

Metrics CIO Chief Financial Officer Chief Information Officer 8