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This is a great example of where the chief marketing officer needs to work closely with the chiefinformationofficer and possibly the Customer Services Manager so that the front, middle and back office systems all converge to deliver a seamless customer experience.
I recently got a call from Mary, an EVP for humanresources, who was dealing with the integration of people and systems after her company had made a large acquisition. “Don, our CEO, has been hearing some serious grumbling about Bill, our chiefinformationofficer,” she groaned.
For instance, a few months ago, Mary, an EVP for HumanResources, who was dealing with the integration of people and systems after her company made a large acquisition. Don, our CEO, has been hearing some serious grumbling about Bill, our ChiefInformationOfficer,” she groaned.
The Walgreens Boots Alliance leadership just announced three new members for its executive VP team with the aim of improving its healthcare services and strategy, which includes Elizabeth Burger ChiefHumanResourcesOfficer (CHRO), Mary Langowski President for the U.S.
It’s 2022, and both blockchain technology and the digital assets that it enables are seemingly everywhere in the corporate world — a stark departure from crypto’s grassroots origins. Here a car company putting Bitcoin on its balance sheet, there a bank opening a branch in the Metaverse; here venture funds plowing money into Web3, there […].
Here’s a question: where do you speak about strategy issues when you don’t know exactly what it is you want to say? Certainly not in the board room or at a company presentation. Probably not even in front of your senior leadership team or even in a one-to-one meeting with a key report. You’re supposed […].
Once you’ve made some big plays and delivered on key milestones, the journey doesn’t end; you need to prepare to come back stronger. Being proud but never satisfied is an attitude. It’s a mentality where you always strive to do better. It doesn’t mean you don’t enjoy your accomplishments or don’t celebrate. But never being […].
The busy roadside Burger King marquee announced, “WE ALL QUIT. SORRY FOR THE INCONVENIENCE.” This is a cautionary signpost for leaders of our time. As companies struggle with the uncertainty of hybrid model shifts in the return to work, one thing is certain — employees are leaving.
The importance of an inclusive work environment is on the minds of many leaders today. Exclusionary behaviors are dangerous for a business, with the impacts extending from dysfunctional workplaces and difficulties with recruitment all the way to serious legal issues.
Since the publication of my most recent book, Indispensable: Build and Lead A Company Can’t Live Without, last month, I have had the marvelous opportunity to discuss several of the key questions covered in the book with several fellow thought leaders. This 5-part article series captures the essence of those discussions.
It’s been said that ‘managing by walking around does not translate into managing by emailing around’. That might be true – but it’s also not a bad thing. In my experience, a manager walking around meant someone checking up to make sure you were at your desk. Not helpfully asking if you were okay, more […].
We could all use a confidence boost these days – especially with how fast life is moving around us. Think about the last compliment you got from a friend, colleague or even from the boss. How did it feel? Great, right? That’s exactly how I feel every time I connect with my leadership coach – […].
I don’t want to scare you, but the status quo is a death sentence. Most modern organizations are run using systems and strategies that will seem almost comically outdated a few short years from now.
According to an October 2022 Zippia study, 26% of U.S. employees work remotely, and remote jobs make up 15% of all work opportunities. It also mentions that sales are one of the top industries for remote workers. As a sales manager or company owner, embracing the remote selling trend is imperative. While doing so, there […].
While most of us think that there is nothing more stable in international investment than U.S. Real Estate, let’s put the disparities in perspective by focusing on the three gorillas in this space. I would like to focus on three key differences for investing in New York City real estate when compared to cities such […].
Most CEOs recognize the need for their firms to be customer-focused. A focus on customers is a business truism. The evidence for those that do it well is unambiguous. They are more successful on almost every measure that counts in business, from profitability to growth to employee engagement (Kirca et al.
There is nothing like escaping the winter of Melbourne, Australia, for the warmth and relaxation of Bali. The beaches, the rice terraces, the mountains, the beautifully kind people, the food, the vibe – there are so many reasons to make Bali your next holiday destination. But, what if you want more than a holiday? As […].
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The biggest danger facing an accomplished CEO isn’t another lockdown, competition or technological obsolescence. The looming threat, which is a product of success, is CEO Syndrome: the externally-inflated ego that leads a CEO to be certain of their own judgment and allows them to self-insulate from honest feedback and diversity of opinion.
Business leaders have touted a welcoming return to the office and new diversity, equity and inclusion programs. Now, they need to convert words to action with a better workplace experience – or risk losing their best employees. The reality of many of today’s workplaces is not cutting it for the modern worker: they’re finding a […].
In reference to this, does anyone who has access to a computer or a reasonably recent mobile device really yearn for the “good old days?” Can most visualize making decisions on what to sell, who to sell stuff to and how best to do that without being immersed entirely in the wonderful world of research? […]. The post SOPHISTICATED RESEARCH?
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The dust from the Silicon Valley Bank collapse is nearly settled, but as we look at the new landscape, we need to take a hard look at what can be learned from it.
While running an operations service company for software R&D centers in Ukraine, I’ve seen enough companies fail to properly set up teams abroad at the beginning. Vendors who lacked transparency and/or couldn’t live up to contractual expectations were usually to blame.
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While moderating somewhat due to rising interest rates and other factors, the real-estate housing sector continues to generate record sales — particularly in certain pockets throughout the country, including cities in Florida, North Carolina, Arizona, Colorado, New Mexico, Texas, and California.
Everyone who knows me, knows I reject ‘The Great Resignation’ – it’s a million-dollar catch-phrase, but it’s quite dangerously misleading. This is not a great resignation – which suggests that people have made a sudden decision to do something dramatic that we didn’t see coming. Most of the labour market movement we have seen in […].
Changes are essential for our development, and even though every start may be scary initially, it should finally be welcomed and embraced, even in the cases where you were not the one who decided on this significant change, you need to think about how you can adjust to the new standards. When it comes to […].
Leaders like Ellyn Shook, the chief leadership and humanresourcesofficer at Accenture, actually carry around “dumb phones,” which don’t have any apps and can’t send or receive email.
But when I put the question to top management, well, they''re busy — not their problem, that''s for sure — and they refer me to the chiefinformationofficer or the chief technology officer. To find out, I like to ask questions. So I knock on their doors and put the same question to them.
business units and functional groups like marketing or humanresources set out “challenges” that they’d like employees to work on. “We’re working on the problems that haven’t arrived yet,” says executive director Kyle Nel, who reports to the company’s chiefinformationofficer.
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